I see what you are saying about cmorris forwarding his mail to Tom. However, cmorris is on another network in the UK and other employees are receiving duplicate emails from people on the same network and on different networks. They are saying that the duplicate message is arriving about 2-5 minutes after the first.
Then it's time to find out why it is happening to those other people as well. We know what is happening with the mail that Amy sends to Tom, and why he is getting two copies.
Also, if I check the account in web messaging, they only have one copy of the message, not two, so that
eliminates the person sending the message twice. Any other ideas?
It sounds like these are two separate issues. Tom definitely did receive 2 copies of the E-mail, and 2 copies should have appeared in web messaging.
If there is only one copy in web messaging, then IMail only received one copy. The most common cause for this is when a mail client checks the mail too fast, which doesn't seem to be the case here.
If you post the full headers of both copies of an E-mail that someone receives (like you did with Tom's E-mail), we can look at them to get an idea of what is happening.
-Scott
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