There's not a lot to see. On the one message I checked, it showed the message received and dropped into the mailbox, all at the time the message was sent (last week). As far as the logs show, there is no delay. So if he didn't see the message until a week later, either IMail hid it from his mailbox, or Outlook refused to download it for a week, or he was just plain blind. Of course, with people like this, they insist that it just showed up magically a week later, and that we somehow held up the message for a week.
What I originally expected was that the logs would show that the message never went out last week, but only this week. It's easy to imagine the sender's computer not connecting correctly to the Internet, or Outlook holding the message in the Outbox, or the ISP holding the message for some reason. I wonder now if the message could have been duplicated? The message goes out and Dad reads it and deletes it at that time. A week later, a duplicate message arrives and Dad forgets about his first message and thinks he is just getting the message now (a week later). It wouldn't be such a big deal, but the Dad is president of his company, the son is one of his VPs, and the email is (supposedly) important. It's not enough for me to say "it's not us"; I have to find the real cause, even if it has nothing to do with us. Ben ----- Original Message ----- From: "Panda Consulting S.A. Luis Alberto Arango" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, March 19, 2004 4:18 PM Subject: RE: [IMail Forum] delayed email? Could you send the log lines that show when the message was received... to see step by step what happened? Luis Arango -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of IMail Admin Sent: Friday, March 19, 2004 6:35 PM To: [EMAIL PROTECTED] Subject: [IMail Forum] delayed email? We have a client where we handle the email for his domain. His son sent him ten messages from an outside account last week. Supposedly these messages did not arrive until yesterday. I had him send me one message, and it is dated last Thursday morning. When I checked our logs, I found that we had processed a message last Thursday at that time, from son to father. So how could he not get it until a week later? (Yesterday.) There's no way IMail would sit on a message, right? The message had a 600kb PDF file attachment, but otherwise was nothing special. If I hadn't found the corresponding log event, I would have assumed that the son's ISP held it up. The father access his mail from us every day, via IMAP. So any guesses as to what happened? Ben BC Web To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ ______ [Email scanned for viruses by Panda Consulting -www.pandacons.com-] [Email escaneado contra virus por Panda Consulting -www.pandacons.com-] ______ [Email scanned for viruses by Panda Consulting -www.pandacons.com-] [Email escaneado contra virus por Panda Consulting -www.pandacons.com-] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
