>From what I have read I still see a lot of tests before saying that it is a
browser or box specific problem.
You say that the web logs show "login failure"... and the file shows nothing
more complex than that. Actually it should say: "Auth Error Failed
Authentication - [EMAIL PROTECTED] xx.xx.xx.xx. Tries:x SuspendFlag:0
SuspendTimes:0".. or something like that with different figures.. right?
If that is right, then the user might be typing the password incorrectly.
Let's suppose she uses a password with a special character like @, #, %, *
and for some reason the keyboard layout changed or there is a problem with
that keyboard and a key is repeated twice after your press it. Bottom line
she thinks that she is typing the password right and actually that is not
true. It works at her friend's computer.. but not hers.. that makes sense.
And the log line is right.. "Auth error Failed...." IMAIL is not receiving
the right password.
So my next test would be to create a test user with a '123' password and ask
her to try to log in with the new test account using her computer. Or change
her password to '123' and ask her to login using the new password. Use
numbers instead of letters to avoid caps lock issues. If she can login you
might know the source of the problem.
Hope it helps.
-Luis Arango
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:IMail_Forum-
> [EMAIL PROTECTED] On Behalf Of A. Clausen
> Sent: Tuesday, July 27, 2004 3:22 PM
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Forum] WebMail and Internet Explorer 6
>
> Panda Consulting S.A. Luis Alberto Arango wrote:
>
> > What is the error message? Is a javascript error? The login page
> refreshes?
>
> She's just getting a login failure, and the logs show nothing more
> complex than that.
>
>
> >
> > What is the message that the webmail page gives you after a login?
> > Have you checked the webmail logs (W1 and W2 log files). In W1 log files
> you
> > can check out if there is an authentication error or make sure the
> account
> > is not suspended
> >
> > Have you tried the same user in a different machine? Or other user in
> the
> > same machine? With that said, are you sure it is a specific machine
> issue?
> > Or a specific user issue?
>
> She can log in from her friend's machine, and I've logged her account in
> on two machines and two broswers (IE 6 and FireFox). It's definitely
> something on her box.
>
> --
> A. Clausen
> [EMAIL PROTECTED]
>
>
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