I had the same problem w a customer... If the situation is the same ... ie:-
1. Your customer typed in the CORRECT username (full email id) and password. 2. There is nothing wrong with her IE. Anyone with IE 6 logging in to the same domain would have the same problem. 3. Your customer gets LOGIN FAILURE. However, if they are lucky... after trying to login a few times... she will eventually get in. *sigh* 4. OR .. upon LOGIN FAILURE message, ask her to press the REFRESH key. She should be logged in. Basically, your customer did managed to log in ... somehow she got the LOGIN FAILURE page instead. REFRESH would solve the problem. I have sleepless nites with this problem as well ... sigh... kept getting complaints but there is nothing I can do. IF SOMEONE out there knows how to solve this problem PLEASE LET ME KNOW... I AM BEGGING YOU .... So far, what i gathered is .. it doesnt happen to EVERYONE on the SAME iMail server ... only selected "lucky" few gets this. I know its not a problem with DOMAIN SETTING and all .. because ALL the email domains in my server has the exact same setting ... maybe its the VIRTUAL number ... am thinking of deleting the domain ... creating a dummy domain to take over the LUCKY VIRTUAL id and recreate the domain under a new VIRTUAL number .... havent tried it yet. SY Lim -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Panda Consulting S.A. Luis Alberto Arango Sent: Wednesday, July 28, 2004 12:23 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] WebMail and Internet Explorer 6 >From what I have read I still see a lot of tests before saying that it is a browser or box specific problem. You say that the web logs show "login failure"... and the file shows nothing more complex than that. Actually it should say: "Auth Error Failed Authentication - [EMAIL PROTECTED] xx.xx.xx.xx. Tries:x SuspendFlag:0 SuspendTimes:0".. or something like that with different figures.. right? If that is right, then the user might be typing the password incorrectly. Let's suppose she uses a password with a special character like @, #, %, * and for some reason the keyboard layout changed or there is a problem with that keyboard and a key is repeated twice after your press it. Bottom line she thinks that she is typing the password right and actually that is not true. It works at her friend's computer.. but not hers.. that makes sense. And the log line is right.. "Auth error Failed...." IMAIL is not receiving the right password. So my next test would be to create a test user with a '123' password and ask her to try to log in with the new test account using her computer. Or change her password to '123' and ask her to login using the new password. Use numbers instead of letters to avoid caps lock issues. If she can login you might know the source of the problem. Hope it helps. -Luis Arango > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > [EMAIL PROTECTED] On Behalf Of A. Clausen > Sent: Tuesday, July 27, 2004 3:22 PM > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum] WebMail and Internet Explorer 6 > > Panda Consulting S.A. Luis Alberto Arango wrote: > > > What is the error message? Is a javascript error? The login page > refreshes? > > She's just getting a login failure, and the logs show nothing more > complex than that. > > > > > > What is the message that the webmail page gives you after a login? > > Have you checked the webmail logs (W1 and W2 log files). In W1 log files > you > > can check out if there is an authentication error or make sure the > account > > is not suspended > > > > Have you tried the same user in a different machine? Or other user in > the > > same machine? With that said, are you sure it is a specific machine > issue? > > Or a specific user issue? > > She can log in from her friend's machine, and I've logged her account in > on two machines and two broswers (IE 6 and FireFox). It's definitely > something on her box. > > -- > A. Clausen > [EMAIL PROTECTED] > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > ______ > [Email scanned for viruses by Panda Consulting -www.pandacons.com-] > [Email escaneado contra virus por Panda Consulting -www.pandacons.com-] ______ [Email scanned for viruses by Panda Consulting -www.pandacons.com-] [Email escaneado contra virus por Panda Consulting -www.pandacons.com-] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ --- Incoming mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). 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