Nothing was said of a major upgrade. What I said is there is a plan for an update for Imail 8.13 in the works before October of next year. While that indeed may change, this is from an Ipswitch employee. What that update is and when, I have no idea. I am just sharing information that I have obtained in a professional respectful manner.
That was in response to posts stating that Ipswitch will not do anything more on Imail 8.x before current SAs expire. John Tolmachoff Engineer/Consultant/Owner eServices For You > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > [EMAIL PROTECTED] On Behalf Of Martin Schaible > Sent: Wednesday, October 27, 2004 3:29 PM > To: John Tolmachoff (Lists) > Subject: Re: [IMail Forum] Cross-grade concerns addressed (NEW SVC AGREEMENT > PRICES) > > Hi John, > > Ipswitch did not confirm, that *major* upgrades for IMail will be available, or did I > miss > something? > > > ============================================ > Am Mittwoch, 27. Oktober 2004 um 22:53 schrieben Sie: > > > Scott, I need to respond to a couple ofinaccuracies here in fairness to Ipswitch: > > > > > > 1. The service agreement is not moneywasted per se, in that there is going to be > > another update in the works.Further, in your circumstances, your SA appears to be > good > > until 08/05, whichis in your next fiscal budget, so where does ?selling the > > out-of-budgetprice hikes to my boss? come into play? > > > > > > John Tolmachoff > > > Engineer/Consultant/Owner > > > eServices For You > > > > > > > -----Original Message----- > > From:[EMAIL PROTECTED]:IMail_Forum- > [EMAIL PROTECTED] OnBehalf Of Scott Fisher > > Sent:Wednesday, October 27, 20041:18 PM > > To: [EMAIL PROTECTED] > > Subject: Re: [IMail Forum]Cross-grade concerns addressed (NEW SVC AGREEMENT > PRICES) > > > > > > From�a 175 employee business prospective: these thingsabout the ICS switch > bother me: > > > > > > > > 1.� I work on a fiscal budget of July to June. I've hadno advance warning of the > > changes, and have no way to budget for the upgradeprices even if I did want it. My > price > > going from $495 to $2495 ... 5x theprice is a big jump. And frankly you aren't > giving me > > much ammunition to gosell the out-of-budget price hikes to my boss. > > > > Add to the fact, I bought my service agreement in lateAugust and there is going to > be > > no major upgrade for this service agreement. Ihaven't called for support and I > probably > > won't. So I'll consider the serviceagreement money wasted. > > > > > > > > 2.� I can understand why you aren't making money on theService Agreements... I > paid > > slightly over $300 for mine through a reseller.Take his profit out and you are > getting > > what $250-$275 for any ServiceAgreements sold through resellers. I really didn't > have a > > problem with the$495, but I could easily find a much cheaper price. Perhaps if you > > stoppedselling the Service Agreements through resellers, service agreements could > be > > arevenue stream. > > > > > > > > 3.� Imail has always been offered on an a la cartebasis. You buy the Imail system, > > and you could add the anti-virus option, thefax option, the better webmail option. I > > think this sales method wasappreciated. Now to roll it all into one bundle, and make > > many people pay foritems they don't want is pretty unfair. For me the Declude Anti- > Virus > > andDeclude Junkmail add-ons were one of the major reasons I choose Imail. So 2 > ofyour 5 > > bullet points (spam protection and virus protection) for ICS, I wouldn'twant and > would > > personally consider to be a downgrade to my protection level ifI was using them. > The > > fact alone that I would be forced to pay for products Iwouldn't use is mighty > > distasteful. > > > > If the product and price was right, I would consider acollaboration add-on, although > > I like many others were led to believe that thiswould be part of�the next�Imail > upgrade. > > > > I haven't seen a lot of clamoring for the instant messagingoption either. I don't > have any interest in it at this point. > > > > > > > > 4.��If the support is becoming a financial burden,separate the service agreement > into > > two parts. One part the upgrade assurancewould allow continued access to minor > upgrade > > and next releases. Add a Supportagreement option for 8x5 and possibly�a more > expensive > > 24x7 option. Orbetter yet, paid support over the phone. But if I'm paying for > support > > itbetter be good and by this I mean not somebody in an IndianCallCenter reading > offa > > script. Again, I've never called support, so I can't comment on your phonesupport. I > > have used e-mail support once and I got the answer I needed prettyquickly. > > > > I'd consider the $495 to be a fair price for the upgradeassurance option > > bought�solely through Ipswitch�(remember point 2 andthe real costs of the service > > agreement). Many of us regularly pay items likethis. > > > > > > > > I like Imail and want Ipswitch to stay around and getbetter.�I wish questions > > like"what would be a fair price for such an agreement?" would have beenthought of > and > > asked before the firestorm. > > > > > > > > > ============================================ > > -- > > Mit freundlichen Gr�ssen > > -------------------------------------------- > Merlin Consulting > Martin Schaible > Bahnhofstrasse 27 > CH-8702 Zollikon > > Phone: +41 1 391 30 00 > Fax: +41 1 391 32 49 > > Mail: mailto:[EMAIL PROTECTED] > URL: http://www.merlinconsulting.ch > Support: http://support.merlinconsulting.ch > > GPS: N47 20.235 E8 34.226 > -------------------------------------------- > News - Neue Produkte: > > .:. Kiwi Syslog Monitor > .:. Paessler GmbH > .:. Sawmill Loganalyzer > -------------------------------------------- > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
