RE: Re[2]: [IMail Forum] A Quick Note from the Ipswitch Executive Team

[Bruce Barnes]

Title: Message

1.  almost who is using Challenge/Response LOVED the service.  They have the option, on a user-by-user basis, to turn it off.   IMHO, it is a very GOOD thing and is overwhelmingly liked by the administrations of the three school systems I talked to.   Addresses can be PRE-LISTED (as many lists are now telling people to do when they have accessed a web site that will send a message from a machine and even supplying the e-mail address to do so.   Until all of the in-fighting over SPF, CALLER-ID (microsuck's name for their re-worked and re-launched version of SPF) is resolved and universally adopted, the next best thing is CHALLENGE/RESPONSE.      1.  As far as the pricing goes, that includes all updates, all support and it can be purchased for a lot less, just like IMail, from 3rd party resellers.    2. They support ANY anti-virus that does dos level scanning, including Norton Corporate edition.    3.  The new version supports SPF    4. They support calendaring    5.  They support LISTS and will allow the direct import of Imail lists.    6. They support ODBC connectivity.    7. They support unlimited domains and users    8.  They support IM from the web based client without an added cost,  IM is setup by default to be BY INVITATION ONLY.    9.  They supply a tool to migrate Imail, both users and mail.   10.  They support the ability to archive all incoming and outgoing messages for anyone who must comply with Sarbaines-Oxley - that's ALL financial institution, insurance companies, and all publicly held corporations.  Incidently SmarterMail CANNOT do Sarbaines-Oxley archiving - I already talked to their sales department.   11. The e-mail server can automatically back up all of the e-mail and users on a regular schedule.   12.  ANY feature can be DISABLED on a USER-BY-USER or DOMAIN-BY-DOMAIN basis.   I'll gladly pay a little more for a customer service department that actually answers their phones and responds in less than 10 minutes with a solution and who will stay on the phone with you, like Dell (and like Compaq used to before they off-shored everything to India with a bunch of people who have no technical background and don't know the names or anything about any of their own certified techs) for several hours at a time until a problem is resolved.   Yes, gentlemen and women, if we want 1st class tech support that is maintained in the United States of America then we have to be willing to PAY for it.  Just like we are available to our customers 24 hours a day, 7 days a week and are willing to bend over backwards to resolve a problem, so are these people.  And this is not conjecture, but from the mouths of people who have actually used the product and had to deal with the support people.   Bruce Barnes ChicagoNetTech Inc -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of John Tolmachoff (Lists) Sent: Saturday, October 30, 2004 18:48 To: [EMAIL PROTECTED] Subject: RE: Re[2]: [IMail Forum] A Quick Note from the Ipswitch Executive Team Bruce wrote: In addition to everything we've looking for, it auto-verifies any incoming e-mail message the first time a message is received from a new e-mail address and forces the sender to click on a link in the verification message to validate they are a person and not a machine.   To see an example, send a message to [EMAIL PROTECTED] and the server will send a verify message back.   Bad server, bad server. Search the archives for Challenge/Response. Bad!   John Tolmachoff Engineer/Consultant/Owner eServices For You