Allen, What is the issue here? For one, I guess that you haven't been around as long as some of the rest of us have, because this is the SECOND time that Ipswitch has attempted to extort money out of its existing Imail customer base, then has had to backpedal afterwards due to an admin revolt on this mailing list. They should have learned their lesson the first time. I, for one, simply can not afford to depend on a company that continues to pull crap like this over and over again. If nothing else, it simply is not worth the personal aggravation to me. No piece of software is worth the migraine I have had for the past few days.
Secondly, Ipswitch never really apologized, they just acknowledged that they "made a mistake". In other words, they aren't sorry about what they did. They are just sorry that they weren't able to get away with it!!! Lastly, the fact that they have no intention of offering Imail as a stand-alone product in the future is the final nail in the coffin for this software. In my opinion, there are few if any companies that will be buying their ICS product, which means that revenues for Ipswitch are going to take a nosedive. They can not possibly make up for this shortfall by raising yearly support contracts (just a plain, bad business decision, IMHO) to a dwindling number of existing users. Thus, Imail is an end-of-life product, Ipswitch has not resolved the core problem that led to this whole mess (lack of profit), which means that it is highly unlikely that they will be making any major upgrades or solving the many problems that exist with the current version of Imail, let alone improving "support". I stuck with Ipswitch when they raised the price of Imail from $500 to $1,400. I have been here since Version 4.0. I have spent THOUSANDS of hours fine tuning Imail on multiple installations for multiple customers. I have spent hundreds of dollars in add-ons to Imail like Declude and MxGuard (by far, the best $$$ I ever spent). I have defended and promoted Ipswitch's product for years, even though their tech support, bug fixes and product upgrades were clearly lacking. The point? If they have managed to lose even me as a loyal customer, how can they ever expect to survive as a company? They told us to look elsewhere for other products. That is the best piece of technical support I have ever received from them. Seeing as they have never bothered to respond to any of my (other) trouble tickets, that's really saying something. William Van Hefner Network Administrator Vantek Communications, Inc. http://www.vantekcommunications.com > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Allen Taylor > Sent: Tuesday, November 02, 2004 7:07 AM > To: [EMAIL PROTECTED] > Subject: RE: [IMail Forum] IMail/ICS Update > > > > What is the issue here folks, I understand they made a > mistake they also admitted that they made a mistake. They > told you that they were hurting financially and they could no > longer afford to offer the SA at the current price. They > heard your cry and they adjusted the plan to make sure you > concerns were addressed. I will be renewing and paying the > difference, and would like to extend my thanks to IpSwitch > for listening to the customer base, and would hope in the > future they would look to the base before making major > decisions that would directly affect them. I realize that > sometimes we all make decisions that we regret making and > must try to adjust to make up for those decisions. If a > company isn't making money then it cant survive you guys > should know this by now. Let's ease up a little on them, > accept the fact that they need to make profit to survive. > That is my $.02 only and I realize that many will not want to > hear it. > > --- > [This email has been prescanned for viruses by Declude and F-Prot] > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
