Just spoke to customer support at Ipswitch and here is what she told me:
1. IMail will continue to be upgraded, both stand alone and ICS.
2. Currently IMail stand alone isn't available for purchase but it can be discussed and arrangements made case by case. She said this is where it stands right now but they are still evaluating and discussing options based on customer feedback.
3. Buy a SA now and it will be tacked on to the end of your current SA so you can save the $200.00 increase for another year. Our SA expires 05/05 but if we buy another now at the old price it will extend it until 05/06.
Not to happy about the size of the increase, but at least they're giving us a chance to hold off on paying the increase for another year if we buy now.
Mike
----- Original Message ----- From: "Joe Wolf" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, November 02, 2004 10:05 AM
Subject: Re: [IMail Forum] IMail/ICS Update
"the ability to download any updates that come along works for me"??? Where did he say anything about "updates". IMail is dead. There are "known issues" even with the latest release that are very serious in my opinion, but they've not been taken care of. What would lead you to believe that Ipswitch is going to spend a single dollar on IMail? What benefit would it be to Ipswitch to do so?
So you get your Service Agreement and call about a problem. You know what answer you'll get from them? Upgrade to the latest version.
Best of luck!
-Joe
----- Original Message ----- From: "Roland Sickenberger" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, November 02, 2004 7:57 AM
Subject: RE: [IMail Forum] IMail/ICS Update
I'm sticking with Imail. The purchase of the service agreement, and the ability to download any updates that come along works for me. Ro
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ted Galerneau Sent: Monday, November 01, 2004 11:51 PM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] IMail/ICS Update
Well said Roger :) I was not looking forwards to changing either, but I would just out of spite and still will if I feel the need!
It would be good if everyone posts their input on this. If enough people are going to bail anyway, it means that Ipswitch may be doomed or damaged at a minimum, and the %40 increase will be only covering lost revenue and not going for better support and development. If this is the case we may want to look at our cost vs workload priorities and arrange them accordingly :)
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Monday, November 01, 2004 7:53 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] IMail/ICS Update
I am lazy and cheap, but more lazy than cheap, so this will work for me. I really didn't want to have to convert over to a new system.
Will the KWM templates also continue to be updated?
Roger C. Greene wrote:weDear IMail Customers,
The messaging market has changed since we introduced IMail almost 10 years ago. Back then, SMTP and POP3 were most of what was needed in a product. Today, there is increasing demand for more comprehensive collaboration solutions and the stand-alone messaging market is shrinking. That is whyinintroduced Ipswitch Collaboration Suite as our messaging solution for the future.
In introducing ICS, though, we did not fully assess the impact on you, our customers. Many of you have written or called to tell us about that impact. We have listened to what you had to say and decided on the following actions:
1. IMail Server customers may continue to purchase Service Agreements without upgrading to ICS. Since it is at the core of ICS, you can be assured that we will continue to enhance and support IMail Server. As of December 1, Service Agreement prices will increase to $695 (from $495) for IMail Professional and to $375 (from $245) for IMail Small Business.
Note that anti-virus subscriptions will only be sold as part of ICS. For those who have AV, we believe the ICS value proposition is compelling.
As always, we strongly encourage all IMail users to keep current with new IMail releases. We do not believe that per-support-incident charges arethe best interests of the majority of our users, and will not adopt thematICSthis time (but will continue to listen to your feedback).
2. Ipswitch Instant Messaging customers may also continue to purchase Service Agreements. As of December 1, the Service Agreement price will increase to $195 (from $99).
3. The December 31 deadline for cross-grade pricing to ICS has been eliminated, so you have more time to plan. You may now make the move tothankon your own schedule.
I am sure that many of you will have questions about your particular circumstances, and I encourage you to talk to your Ipswitch or reseller salesperson about the best path forward for you. I want to especiallyPollackthose of you who took the time to call us and explain your situations in detail. We are pleased that we ended up opening a more direct channel of communications with all of you who wrote or called. Last week Billsent an e-mail with management names and phone numbers; please always feel free to call us.
Sincerely,
Roger Greene President
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