Because their product is SO good that the overall support costs are lower. > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > [EMAIL PROTECTED] On Behalf Of Bill Foresman > Sent: Saturday, November 06, 2004 3:27 PM > To: [EMAIL PROTECTED] > Subject: RE: [IMail Forum] OT: Need to Vent > > I just renewed the support contracts for our Cisco Routers and there were > a > whopping $200 each. How can ipswitch lose money on their support when > Cisco > must pay people WAY more than ipswitch. Also, I can call them 24 hours a > day > even on Xmas. > > Oh well. > > Bill Foresman > Matrosity Hosting > www.matrosityhosting.com > Office: (850) 656-2644 > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Ted Galerneau > Sent: Saturday, November 06, 2004 4:05 PM > To: [EMAIL PROTECTED] > Subject: RE: [IMail Forum] OT: Need to Vent > > > Funny thing about all of this is that those that seem to charge us the > most > for what they provide are often the ones that offer the least in terms of > support and resolve. They charge so much but then instead of supporting > our > local economy they farm it out to sweatshop style support people who a > reading it from a script so the companies can make even more money. The > quality bar for support goes down, their profits soar higher. Doesn't seem > like the American way to do business to me. > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Jeffery Rehm > Sent: Saturday, November 06, 2004 10:53 AM > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum] OT: Need to Vent > > You bet!!! I would MUCH rather deal with a tech support person in the US > that can't speak English than one overseas that can't. > > > ----- Original Message ----- > From: "Evans Martin" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Saturday, November 06, 2004 12:59 > Subject: RE: [IMail Forum] OT: Need to Vent > > > AMEN Brotha! We are evaluating all of our vendor's support offerings as > well and are looking for alternative products if they are not "home > grown". > > > As a customer, I should only have to overcome the technical issues NOT the > language barrier as well. > > Keep up the good work! > > Evans Martin > Martekware.Com > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > > [EMAIL PROTECTED] On Behalf Of Bruce Barnes > > Sent: Saturday, November 06, 2004 10:59 AM > > To: [EMAIL PROTECTED] > > Subject: RE: [IMail Forum] OT: Need to Vent > > > > I totally agree. We do not do business with anyone who out sources > > their tech support. We've lost enough jobs to overseas call centers > > and it's time to start voting with our checkbooks and credit cards. > > > > Bruce Barnes > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] Behalf Of William Van > > Hefner > > Sent: Friday, November 05, 2004 22:00 > > To: [EMAIL PROTECTED] > > Subject: RE: [IMail Forum] OT: Need to Vent > > > > > > Dave, > > > > I had a good friend who was, until recently, a floor supervisor for > > Symantec's call center in Eugene, OR. They were notified several > > months ago that all of their jobs would be moved to India, and that > > their services would no longer be needed. My friend had several months > > worth of sick time and vacation time that he had accrued over the > > years, and was told that he would not be allowed to take them during > > the final months of the division's > > operations. So, he was basically cheated out of his money. > > > > Needless to say, Symantec tech support has gone directly into the > > toilet. I no longer consider them a reliable company to do business > > with. I would much > > rather do business with someone like F-Prot, which doesn't try to hide > > where > > their tech support comes from (the company is located in Iceland). > > > > As far as I'm concerned, Symantec is one of those companies that is > > outsourcing America, and does not deserve a dime of my money anymore. > > Screw them. America first! > > > > > > William Van Hefner > > Network Administrator > > > > Vantek Communications, Inc. http://www.vantekcommunications.com > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: http://www.mail- > archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > --- > > [This E-mail scanned for viruses by Declude Virus] > > > > > > --- > [This E-mail scanned for viruses by Declude Virus] > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > --- > [This E-mail scanned for viruses by Declude Virus] >
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