IMAP clients like Netscape whose delete function (by default?) tries to copy a message to a Trash folder before removing the message from the current mailbox will also exhibit this problem if the user quota is exceeded. Do you have a default quota set?
Users find this frustrating because even if they are aware their quota is exceeded they can't easily fix the problem by deleting some messages. The easiest solution I know of is for them to move some messages to a folder that's not on the IMAP server to get their accounts below quota again. There is a script called quotacheck on the cyrus-utils site (http://sourceforge.net/projects/cyrus-utils) which will send users an e-mail letting them know when they are near or exceeding their quota limits. This is nice because you can define what that message says, and include instructions for overcoming various problems they might run into. -Jules On Thu, 2002-04-18 at 13:24, Guy Durand wrote: > When I attemp to delete a message from the client I receive the message > that The IMAP copy failed. > > Can anyone give me a clue as to what is happening so that I might attemp > to fix it? > > Badiane > >
