We have an issue with the staff at another school calling our tech people for help with issues. How do you handle that one?
From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Pearson, Jeremy Sent: Thursday, October 01, 2009 10:55 AM To: info-tech@aea8.k12.ia.us Subject: RE: [info-tech] Tech Support for Outside Endeavors We have been told by our Administration that we do not have to work on those personal issues. Conversations in passing are up to us, depending on the time we have available. We have had our staff bring in personal laptops to use in our ICN room, and we do not provide network connectivity to non-District equipment, period. Creating anything with school owned software or equipment means the District owns the rights to whatever was created, regardless of what time of day or location it was worked on. We haven't had a lot of these issues, but this is what we usually do to deal with them. Jeremy ________________________________ From: info-tech-ow...@aea8.k12.ia.us [mailto:info-tech-ow...@aea8.k12.ia.us] On Behalf Of Frerichs, Chad Sent: Thursday, October 01, 2009 10:16 AM To: info-tech@aea8.k12.ia.us Subject: [info-tech] Tech Support for Outside Endeavors I have been asked by our superintedent to find out what other schools do in the following hypothetical situations. 1. A teacher has been employed by the state outside of their regular school contract to develop curriculum for the state. The teacher encounters a software issue while developing said curriculum, and asks for technical support from the school district's IT personel during the regular school day. 2. A teacher is working on their administrative degree. They encounter an issue accessing the university's library portal while at school during the contract day. They seek assistance from the school district's IT personel to fix said issue. Things to remember: I charge $60-$80 an hour for outside-my-contract technical support. The distrcit does not allow me to work on my outside-contract-hours jobs while here at work. I do not use school-owned equipment to complete any of these outside-contract-hours jobs. The issues encountered were not 'quick fixes' or simple advice. Some of our tech team thinks we should create some sort of policy to regulate such situations, others do not. We would like to see what other districts are doing in similar situations if anything. Thanks, Chad Frerichs Director of Technology Okoboji Community Schools
