Ask your superintendent whether there is an agreement/business deal
between the schools. If there is
an agreement/business deal, there is your answer. If no agreement exists
- don't take the calls.
Richardson,Tony wrote:
We have an issue with the staff at another school calling our tech
people for help with issues. How do you handle that one?
*From:* info-tech-ow...@aea8.k12.ia.us
[mailto:info-tech-ow...@aea8.k12.ia.us] *On Behalf Of *Pearson, Jeremy
*Sent:* Thursday, October 01, 2009 10:55 AM
*To:* info-tech@aea8.k12.ia.us
*Subject:* RE: [info-tech] Tech Support for Outside Endeavors
We have been told by our Administration that we do not have to work on
those personal issues. Conversations in passing are up to us,
depending on the time we have available.
We have had our staff bring in personal laptops to use in our ICN
room, and we do not provide network connectivity to non-District
equipment, period.
Creating anything with school owned software or equipment means the
District owns the rights to whatever was created, regardless of what
time of day or location it was worked on.
We haven’t had a lot of these issues, but this is what we usually do
to deal with them.
Jeremy
------------------------------------------------------------------------
*From:* info-tech-ow...@aea8.k12.ia.us
[mailto:info-tech-ow...@aea8.k12.ia.us] *On Behalf Of *Frerichs, Chad
*Sent:* Thursday, October 01, 2009 10:16 AM
*To:* info-tech@aea8.k12.ia.us
*Subject:* [info-tech] Tech Support for Outside Endeavors
I have been asked by our superintedent to find out what other schools
do in the following hypothetical situations.
1. A teacher has been employed by the state outside of their regular
school contract to develop curriculum for the state. The teacher
encounters a software issue while developing said curriculum, and asks
for technical support from the school district's IT personel during
the regular school day.
2. A teacher is working on their administrative degree. They encounter
an issue accessing the university's library portal while at school
during the contract day. They seek assistance from the school
district's IT personel to fix said issue.
Things to remember:
I charge $60-$80 an hour for outside-my-contract technical support.
The distrcit does not allow me to work on my outside-contract-hours
jobs while here at work.
I do not use school-owned equipment to complete any of these
outside-contract-hours jobs.
The issues encountered were not 'quick fixes' or simple advice.
Some of our tech team thinks we should create some sort of policy to
regulate such situations, others do not. We would like to see what
other districts are doing in similar situations if anything.
Thanks,
Chad Frerichs
Director of Technology
Okoboji Community Schools
--
Respectfully,
Fred Johnson, Technology Coordinator
Gilmore City - Bradgate CSD
402 SE E Avenue, Gilmore City, IA 50541, Phone: 515-373-6124, FAX:
515-373-6092
Twin Rivers CSD
200 College Ave., Bode, IA 50519, Phone: 5151-379-1526, FAX: 515-379-1645
"Home of the "Thunder"
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