When I say "support is terrible" I mean "open source community support", not
"paying support". I like very much iText and if you release it as open
source you should give some sort of support to the open source community.
And you do this! 

It is in your interest, as owners of this project, to gain people to your
open source project, otherwise people could say that "open source" iText is
buggy...

I know very well that you have to transform a part of your open source
project in a biz model. This is very important for the life of the project
(in general).

But, it's not enough saying "buy the book, or pay the support". Certain
kinds of error could be confused or are bugs and I think this could be a
negative image for your project. 

Said that, and obviously IMHO, could you tell me if the problem I have is a
bug or is something that I do in a wrong way? 

regards

Roberto 




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