mmmh, Anton, it looks like the module has my same problem. It display agents if you perform a search but the selected agent is not transferred to the proper field and so it will not be stored/persisted with the desired record where you want to have it.
I'll try to make a httpd restart at noon... stay tuned Thank you again. MV On Wed, Mar 17, 2010 at 2:22 PM, Marco Vannini <[email protected]>wrote: > Wonderful...thank you so much. Now i m out of office but i ll report to you > asap ! > > Il giorno 17/mar/2010 14:19, "Anton Gubar'kov" < > [email protected]> ha scritto: > > > Hello, Marco. > > I have implemented a new input type Agent for one of my clients. You need > to put the attached file into Kernel/Output/HTML and you can use a new type > in CI definitions immediately. Please let me know if it worked for you. I > will file a bug with proposed fix then. > > 2010/3/3 Marco Vannini <[email protected]> > >> > >> > Now I think I've found the difference with the >> ITSMConfigItemLayoutCustomer.pm. Using it, the po... >> --------------------------------------------------------------------- >> OTRS mailing list: itsm - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/itsm >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > >
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