right! rehashing and normalized...
thank you again On Thu, Mar 18, 2010 at 5:05 PM, Marco Vannini <[email protected]>wrote: > YESSSSSS !!! > > Now I'll try to find out the difference with mine. > > > THANK YOU ! > > MV > > > On Thu, Mar 18, 2010 at 4:46 PM, Anton Gubar'kov <[email protected] > > wrote: > >> Hi, Marco. >> >> It turned out that CustomerUserSearch and UserSearch return quite >> different data structures. I resorted to convert UserSearch to the form of >> CustomerUserSearch. I could choose the found results and save the CI to DB. >> >> You need 2 files (attached). >> Kernel/System/ITSMConfigItem/XML/Type/Agent.pm >> Kernel/Output/HTML/ITSMConfigItemLayoutAgent.pm >> >> Let me know your results. >> >> Regards, >> Anton. >> >> 2010/3/18 Anton Gubar'kov <[email protected]> >> >>> Marco, don't bother restarting httpd. I haven't tested this, I'm sorry. I >>> see the same behaviour. In addition, my CustomerUser search is broken the >>> same way. I will check again and let you know. >>> AG >>> >>> 2010/3/18 Marco Vannini <[email protected]> >>> >>> mmmh, >>>> >>>> Anton, it looks like the module has my same problem. It display agents >>>> if you perform a search but the selected agent is not transferred to the >>>> proper field and so it will not be stored/persisted with the desired record >>>> where you want to have it. >>>> >>>> I'll try to make a httpd restart at noon... stay tuned >>>> >>>> >>>> Thank you again. >>>> >>>> MV >>>> >>>> >>>> On Wed, Mar 17, 2010 at 2:22 PM, Marco Vannini <[email protected] >>>> > wrote: >>>> >>>>> Wonderful...thank you so much. Now i m out of office but i ll report to >>>>> you asap ! >>>>> >>>>> Il giorno 17/mar/2010 14:19, "Anton Gubar'kov" < >>>>> [email protected]> ha scritto: >>>>> >>>>> >>>>> Hello, Marco. >>>>> >>>>> I have implemented a new input type Agent for one of my clients. You >>>>> need to put the attached file into Kernel/Output/HTML and you can use a >>>>> new >>>>> type in CI definitions immediately. Please let me know if it worked for >>>>> you. I will file a bug with proposed fix then. >>>>> >>>>> 2010/3/3 Marco Vannini <[email protected]> >>>>> >>>>>> > >>>>>> > Now I think I've found the difference with the >>>>>> ITSMConfigItemLayoutCustomer.pm. Using it, the po... >>>>>> --------------------------------------------------------------------- >>>>>> OTRS mailing list: itsm - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/itsm >>>>>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >>>>>> >>>>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>>>> >>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: itsm - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/itsm >>>>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >>>>> >>>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>>> >>>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: itsm - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/itsm >>>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >>>> >>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>> >>> >>> >> >> --------------------------------------------------------------------- >> OTRS mailing list: itsm - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/itsm >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > >
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