YESSSSSS !!! Now I'll try to find out the difference with mine.
THANK YOU ! MV On Thu, Mar 18, 2010 at 4:46 PM, Anton Gubar'kov <[email protected]>wrote: > Hi, Marco. > > It turned out that CustomerUserSearch and UserSearch return quite different > data structures. I resorted to convert UserSearch to the form of > CustomerUserSearch. I could choose the found results and save the CI to DB. > > You need 2 files (attached). > Kernel/System/ITSMConfigItem/XML/Type/Agent.pm > Kernel/Output/HTML/ITSMConfigItemLayoutAgent.pm > > Let me know your results. > > Regards, > Anton. > > 2010/3/18 Anton Gubar'kov <[email protected]> > >> Marco, don't bother restarting httpd. I haven't tested this, I'm sorry. I >> see the same behaviour. In addition, my CustomerUser search is broken the >> same way. I will check again and let you know. >> AG >> >> 2010/3/18 Marco Vannini <[email protected]> >> >> mmmh, >>> >>> Anton, it looks like the module has my same problem. It display agents if >>> you perform a search but the selected agent is not transferred to the proper >>> field and so it will not be stored/persisted with the desired record where >>> you want to have it. >>> >>> I'll try to make a httpd restart at noon... stay tuned >>> >>> >>> Thank you again. >>> >>> MV >>> >>> >>> On Wed, Mar 17, 2010 at 2:22 PM, Marco Vannini >>> <[email protected]>wrote: >>> >>>> Wonderful...thank you so much. Now i m out of office but i ll report to >>>> you asap ! >>>> >>>> Il giorno 17/mar/2010 14:19, "Anton Gubar'kov" < >>>> [email protected]> ha scritto: >>>> >>>> >>>> Hello, Marco. >>>> >>>> I have implemented a new input type Agent for one of my clients. You >>>> need to put the attached file into Kernel/Output/HTML and you can use a new >>>> type in CI definitions immediately. Please let me know if it worked for >>>> you. I will file a bug with proposed fix then. >>>> >>>> 2010/3/3 Marco Vannini <[email protected]> >>>> >>>>> > >>>>> > Now I think I've found the difference with the >>>>> ITSMConfigItemLayoutCustomer.pm. Using it, the po... >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: itsm - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/itsm >>>>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >>>>> >>>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: itsm - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/itsm >>>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >>>> >>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>>> http://www.otrs.com/en/support/enterprise-subscription/ >>>> >>>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: itsm - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/itsm >>> To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
