I use jaws in a very fast paced call center. All the software is web
based. However that don't mean it all speaks with jaws. We have about
6 different utils that do work out of the box and about the same scripted.
So yes, indeed have someone that does scripting check them out.
Also learn jaws very good, because one of its many off handed short
cut keys or mouse controls can get you out of trouble quick!
At 10:39 PM 9/21/2010, you wrote:
Hi all,
Has anyone used JAWS in a call centre type situation?
I've gotten a job at my university's call centre. Obviously, I'm unsure how
accessible the software will turn out to be with JAWS. We're using two
programs - they are called RuffalloCody and QuickAddress Pro.
Thanks,
Grant
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