Reese, Thank you for the help. Unfortunately it is stuck and I can not do anything, my husband can not do anything with the mouse, and the keys do nothing, so I am going to take it back to bestbuys and see what they can do. I do have rescue disk for it, but I was not sure if I should do that or not since it is new and just let the geek squad see if they can help with this.
Kathy -----Original Message----- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Reese Sent: Thursday, February 09, 2012 8:39 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] new laptop/jaws 13 I would try and turn off the virus program and then start up jaws. If Jaws works successfully after that, you have your answer. Should that be the case, try and uninstall the virus program and install your favorite one instead. Hope this helps! Reese ----- Original Message ----- Good morning, My husband surprised me with a new hp pavilion 64 bit laptop. He bought a anti virus I am thinking it is web root not sure, it was already installed on the unit. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
