Well, since you haven't installed much on the laptop yet, the simplest thing
to do is to:
1. Hit f8 to go into safe mode. See if you can disable the anti-virus
program, or uninstall it and then install Jaws. Then, you can try either
re-enabling that AV program or dump it and use MSSE.
2. HP has a built-in recovery mode on the computer which you access with
the f11 key during bootup. If you run that, you can restore it to the
factory condition, which will mean that you won't have Webroot but it will
be just as it was purchased from the factory.
For info on the HP recovery manager, see
http://h20331.www2.hp.com/Hpsub/cache/312352-0-0-225-121.html
Take my advice, I don't use it anyway.
Steve
Lansing, MI
----- Original Message -----
From: "Kathy Pingstock" <kpingst...@zoominternet.net>
To: <jaws-users-list@jaws-users.com>
Sent: Thursday, February 09, 2012 8:34 AM
Subject: [JAWS-Users] new laptop/jaws 13
Good morning,
My husband surprised me with a new hp pavilion 64 bit laptop. He bought a
anti virus I am thinking it is web root not sure, it was already installed
on the unit.
Not really thinking I tried to install jaws 13 from the cd, halfway
through
it froze up, I shut off the computer, I thought the cd had a problem, the
talking installed installed fine, when I got to set up it got stuck. So I
download the jaws 13 64 bit from the website of freedom, it all installed
fine I heard jaws talking and it ask to be restarted, well it started up
fine, got to the desktop it is stuck, can not do nothing, no jaws and the
mouse is stuck and my husband says it is not doing anything.
Is it possible that jaws and this anti virus is clashing together. I use
mse
on my other units, but my husband did not know that.
He bought it from best buys, we are planning on taking it back today to
see
if they can fix it. Any help or suggestions would be appreciated.
Kathy
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