Hello Holger, First of all, if you haven't done much with the computer and the window with the message is still open then you should kill the process. Go into task manager by using CTRL with shift and escape. Use CTRL with tab key until you are in the processes page of the dialog box and in the list of running processes. If focus is in the list of processes then use the letter I until you find iexplore.exe. Tab to the "End task" button and use spacebar. Confirm that you want to end the process by using spacebar on the button again. You might need to close the task manager and open it again to confirm if the iexplore.exe process was stopped as it remains in the list until you close the task manager. If after you reopen the task manager the iexplore.exe is gone from the list then just close task manager, if not then kill any remaining iexplore.exe processes.
You can then go into your control panel and open Internet Explorer options. Tab across until you find the button for clearing Internet cache and do that procedure. You might then want to run CCleaner to empty temp files from other locations. Killing the processes and emptying the cache should work unless the malware got installed. Take care. Brian Lee brianl...@charter.net From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Holger Fiallo Sent: Sunday, February 15, 2015 10:28 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] message from web page This happen yesterday. -----Original Message----- From: Lenny McHugh Sent: Sunday, February 15, 2015 12:09 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] message from web page when did this start? If just today go to system restore and see if you can restore to a date prior to when it happened. -----Original Message----- From: Holger Fiallo Sent: Sunday, February 15, 2015 1:09 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] message from web page Hi, all Getting this message from web page and it does not closed when I run my IE. It says call 888-283-5495. Hellp. I know is a malware. MSE did not see it or remove it. When I went to microsoft and got their download to remove malware did not see it or do anything. Help. Holger Fiallo For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ Holger Fiallo For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
