Hello Holger, CCleaner will by default empty the Internet Explorer cache so unless you changed it then you cleared the cache by running that program. The pop up window might happen again if you visit a site where the malicious code resides. You might want to run Internet Explorer in safe mode the first time you start it and check to see if your home page is still the same and that your pop up blocker is turned on. To do so, go to the Run dialog by using Windows key with R. Type in iexplore.exe -extoff and press enter key. This will launch Internet Explorer in safe mode without any extensions being active. Use Alt+T and arrow down to the popup blocker menu item, right arrow into the submenu and down arrow to make sure it is turned on. Also in the Tools menu find the Smart Screen Filtering menu item and in the submenu make sure it is on. Again in the tools menu use up arrow and open Internet options. Check to make sure your home page is still the same. When you open Internet options just read the current line to find out what page opens with Internet Explorer. When you close Internet Explorer and open it again the application will start with your extensions activated and will no longer be in safe mode.
I have experienced this type of window being displayed when using Internet Explorer, and by stopping the running process for IExplore.exe and emptying the IE cache the problem has been resolved. I hope it works for you. Take care. Brian Lee brianl...@charter.net -----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Holger Fiallo Sent: Sunday, February 15, 2015 2:00 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] message from web page OK. Did first and it remove it. IE went to control and look for cash did not see that. I did delete everything in IE history. Did run c cleaning and make sure everything is deleted. I want to make sure everything is done before I turn IE other wise the message will pop up again. -----Original Message----- From: Brian Lee Sent: Sunday, February 15, 2015 1:43 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] message from web page Hello Holger, First of all, if you haven't done much with the computer and the window with the message is still open then you should kill the process. Go into task manager by using CTRL with shift and escape. Use CTRL with tab key until you are in the processes page of the dialog box and in the list of running processes. If focus is in the list of processes then use the letter I until you find iexplore.exe. Tab to the "End task" button and use spacebar. Confirm that you want to end the process by using spacebar on the button again. You might need to close the task manager and open it again to confirm if the iexplore.exe process was stopped as it remains in the list until you close the task manager. If after you reopen the task manager the iexplore.exe is gone from the list then just close task manager, if not then kill any remaining iexplore.exe processes. You can then go into your control panel and open Internet Explorer options. Tab across until you find the button for clearing Internet cache and do that procedure. You might then want to run CCleaner to empty temp files from other locations. Killing the processes and emptying the cache should work unless the malware got installed. Take care. Brian Lee brianl...@charter.net From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Holger Fiallo Sent: Sunday, February 15, 2015 10:28 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] message from web page This happen yesterday. -----Original Message----- From: Lenny McHugh Sent: Sunday, February 15, 2015 12:09 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] message from web page when did this start? If just today go to system restore and see if you can restore to a date prior to when it happened. -----Original Message----- From: Holger Fiallo Sent: Sunday, February 15, 2015 1:09 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] message from web page Hi, all Getting this message from web page and it does not closed when I run my IE. It says call 888-283-5495. Hellp. I know is a malware. MSE did not see it or remove it. When I went to microsoft and got their download to remove malware did not see it or do anything. Help. Holger Fiallo For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ Holger Fiallo For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ Holger Fiallo For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
