is it possible that a virus can prevent you from downloading things like
microsoft safety scanner and definitions?
-----Original Message-----
From: Brian Lee
Sent: Sunday, February 15, 2015 1:51 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] message from web page
Hi Kevin,
The procedures can vary considerably depending on the type of malware and
what the malware is intended to do. Making sure that anti-spyware and
antivirus applications are up-to-date and doing full system scans are
important steps to take. Hopefully, if the malware is activated the
antivirus program will detect it and offer to quarantine or delete it.
There are removal tools that can be downloaded and used as well. These can
be put on flash drives and used on infected computers. ClamWin Portable,
Sophos Anti Rootkit Portable, Microsoft Safety Scanner, AVG has one, and
there are others. Quite often these tools run outside of Windows to do the
removal. Vipre has one that I think needs to be run in safe mode. I am
quite sure that by killing the process and then emptying the Internet cache
that Holger will take care of the pop up window he got. Otherwise, making
sure his antivirus and anti-spyware programs have up-to-date definitions and
running full system scans will hopefully detect and remove the malware.
Take care.
Brian Lee
brianl...@charter.net
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Kevin Lee
Sent: Sunday, February 15, 2015 12:19 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] message from web page
what are procedures if the malware was installed?
-----Original Message-----
From: Brian Lee
Sent: Sunday, February 15, 2015 11:43 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] message from web page
Hello Holger,
First of all, if you haven't done much with the computer and the window with
the message is still open then you should kill the process. Go into task
manager by using CTRL with shift and escape. Use CTRL with tab key until
you are in the processes page of the dialog box and in the list of running
processes. If focus is in the list of processes then use the letter I until
you find iexplore.exe. Tab to the "End task" button and use spacebar.
Confirm that you want to end the process by using spacebar on the button
again. You might need to close the task manager and open it again to
confirm if the iexplore.exe process was stopped as it remains in the list
until you close the task manager. If after you reopen the task manager the
iexplore.exe is gone from the list then just close task manager, if not then
kill any remaining iexplore.exe processes.
You can then go into your control panel and open Internet Explorer options.
Tab across until you find the button for clearing Internet cache and do that
procedure. You might then want to run CCleaner to empty temp files from
other locations. Killing the processes and emptying the cache should work
unless the malware got installed.
Take care.
Brian Lee
brianl...@charter.net
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Holger Fiallo
Sent: Sunday, February 15, 2015 10:28 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] message from web page
This happen yesterday.
-----Original Message-----
From: Lenny McHugh
Sent: Sunday, February 15, 2015 12:09 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] message from web page
when did this start? If just today go to system restore and see if you can
restore to a date prior to when it happened.
-----Original Message-----
From: Holger Fiallo
Sent: Sunday, February 15, 2015 1:09 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] message from web page
Hi, all
Getting this message from web page and it does not closed when I run my IE.
It says call 888-283-5495. Hellp. I know is a malware. MSE did not see it or
remove it. When I went to microsoft and got their download to remove malware
did not see it or do anything. Help.
Holger Fiallo
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For answers to frequently asked questions about this list visit:
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Holger Fiallo
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
For answers to frequently asked questions about this list visit:
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For answers to frequently asked questions about this list visit:
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-----
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2015.0.5645 / Virus Database: 4284/9119 - Release Date: 02/15/15
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
For answers to frequently asked questions about this list visit:
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