Uber and Apple are two instances with categories. It isn't even accessible
on iOS either, but I bet if I didn't have broken arrow keys that are
remapped to unused keys in Windows, Safari probably works perfectly with it
on OSX. I could be wrong about that though.
----- Original Message -----
From: "Brad Martin via Jfw" <[email protected]>
To: "The Jaws for Windows support list." <[email protected]>
Cc: "Brad Martin" <[email protected]>
Sent: Sunday, August 09, 2015 8:30 PM
Subject: Re: submitting tickets to Zendesk sites
Brent,
I'm afraid I'm not going to be any help to you. After I sent my previous
message, it occurred to me (derf dederf derf) that I could access what I
needed at home as easily as at work. We do use a vendor that uses Zendesk,
but there are no dropdowns on their portal. There's an edit field for
Subject, and edit field for Description, and an edit field for the name of
the organization for which we work. Then there's a browse button in case
we need to attach any files to the request, and then a submit button. So
apparently the vendor doesn't use any categories. The last time I used
Zendesk with a different vendor, we did have categories to select, but it
wasn't a problem in 2011-2012. But I no longer have access to that
instance of Zendesk. I suspect you're suffering from a move to a mobile
friendly platform for Zendesk, which often breaks accessibility.
Sorry not to be of more help.
Brad
On 8/9/2015 3:39 PM, Brent Harding via Jfw wrote:
I need to submit a ticket to a site that uses Zendesk. However, whether I
use JFW with Chrome or Firefox, or even try to do it on my phone with
iOS, I can't get past the drop down boxes to select the category. They
don't identify as any link or combo box for me to use them, and turning
virtual cursor off lands me on the wrong category most of the time. Apple
and Uber are just two examples of sites that use this. How can I get my
ticket submitted?
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