I have no idea if we're talking about the same thing or not. I just went
to support.apple.com to see if I could find what your issue might be.
Keep in mind I have no Apple products, so I couldn't go too far. I am
using Firefox 39.0.3 and JAWS 15. But I said I wanted to contact
support, and I then had to choose Get Started. There were a list of
buttons to choose from. I chose Mac, and that gave me subcategories. I
chose Desktop. I selected each by pressing the Spacebar on them. Then it
gave me a whole new screen. I said my question was about Mail, so I
pressed spacebar on Mail. Then another screen opened, and I really
didn't know what I was trying to do since I don't have a question, so I
closed the window. Is that of any help? Try spacebar to select an option
if that's your problem. Sorry not to be more helpful.
Brad
On 8/9/2015 9:46 PM, Brent Harding via Jfw wrote:
Uber and Apple are two instances with categories. It isn't even
accessible on iOS either, but I bet if I didn't have broken arrow keys
that are remapped to unused keys in Windows, Safari probably works
perfectly with it on OSX. I could be wrong about that though.
----- Original Message ----- From: "Brad Martin via Jfw"
<[email protected]>
To: "The Jaws for Windows support list." <[email protected]>
Cc: "Brad Martin" <[email protected]>
Sent: Sunday, August 09, 2015 8:30 PM
Subject: Re: submitting tickets to Zendesk sites
Brent,
I'm afraid I'm not going to be any help to you. After I sent my
previous message, it occurred to me (derf dederf derf) that I could
access what I needed at home as easily as at work. We do use a vendor
that uses Zendesk, but there are no dropdowns on their portal.
There's an edit field for Subject, and edit field for Description,
and an edit field for the name of the organization for which we work.
Then there's a browse button in case we need to attach any files to
the request, and then a submit button. So apparently the vendor
doesn't use any categories. The last time I used Zendesk with a
different vendor, we did have categories to select, but it wasn't a
problem in 2011-2012. But I no longer have access to that instance of
Zendesk. I suspect you're suffering from a move to a mobile friendly
platform for Zendesk, which often breaks accessibility.
Sorry not to be of more help.
Brad
On 8/9/2015 3:39 PM, Brent Harding via Jfw wrote:
I need to submit a ticket to a site that uses Zendesk. However,
whether I use JFW with Chrome or Firefox, or even try to do it on my
phone with iOS, I can't get past the drop down boxes to select the
category. They don't identify as any link or combo box for me to use
them, and turning virtual cursor off lands me on the wrong category
most of the time. Apple and Uber are just two examples of sites that
use this. How can I get my ticket submitted?
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[email protected] <mailto:[email protected]>
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