Brent, Using your link, I went to the page, and selected the link that just said - under the heading Submit A Request Choose a Topic
When I pressed Enter on the dash, JAWS kind of lost its place, but I found that same heading, and all the topics were displayed. They did not say "link" before announcing the topic, but I just ignored that and pressed the spacebar on Change Feed URL. Up came the page asking for my Email address, etc. Again, this was with Firefox 39.0.3 and JAWS 15. Hope that helps, Brad > This issue they're having is with properly linking to a podcast feed so > iTunes opens. I just wanted to submit a ticket here > here > https://itunespodcasts.zendesk.com/hc/en-us/requests/new > to see if it is possible to make a link on a website that opens iTunes to > the reviews page of their podcast. I've emailed Apple's accessibility, but > this link isn't a site they control directly. > Right after it says choose a topic is a line of dashes which will probably > speak silent, depending on how punctuation is set. The virtual cursor off > way might let me submit it in the wrong category, but it probably goes in > other. > I've seen this setup on Uber's site also, but at least they let you email > [email protected], but Apple doesn't have a podcast support email address. > > > > ----- Original Message ----- > From: "Brad Martin via Jfw" <[email protected]> > To: "The Jaws for Windows support list." <[email protected]> > Cc: "Brad Martin" <[email protected]> > Sent: Sunday, August 09, 2015 9:58 PM > Subject: Re: submitting tickets to Zendesk sites > > >>I have no idea if we're talking about the same thing or not. I just went >> to >>support.apple.com to see if I could find what your issue might be. Keep >> in >>mind I have no Apple products, so I couldn't go too far. I am using >> Firefox >>39.0.3 and JAWS 15. But I said I wanted to contact support, and I then >> had >>to choose Get Started. There were a list of buttons to choose from. I >> chose >>Mac, and that gave me subcategories. I chose Desktop. I selected each by >>pressing the Spacebar on them. Then it gave me a whole new screen. I said >>my question was about Mail, so I pressed spacebar on Mail. Then another >>screen opened, and I really didn't know what I was trying to do since I >>don't have a question, so I closed the window. Is that of any help? Try >>spacebar to select an option if that's your problem. Sorry not to be more >>helpful. >> >> Brad >> >> >> On 8/9/2015 9:46 PM, Brent Harding via Jfw wrote: >>> Uber and Apple are two instances with categories. It isn't even >>> accessible on iOS either, but I bet if I didn't have broken arrow keys >>> that are remapped to unused keys in Windows, Safari probably works >>> perfectly with it on OSX. I could be wrong about that though. >>> >>> ----- Original Message ----- From: "Brad Martin via Jfw" >>> <[email protected]> >>> To: "The Jaws for Windows support list." <[email protected]> >>> Cc: "Brad Martin" <[email protected]> >>> Sent: Sunday, August 09, 2015 8:30 PM >>> Subject: Re: submitting tickets to Zendesk sites >>> >>> >>>> Brent, >>>> >>>> I'm afraid I'm not going to be any help to you. After I sent my >>>> previous >>>> message, it occurred to me (derf dederf derf) that I could access what >>>> I >>>> needed at home as easily as at work. We do use a vendor that uses >>>> Zendesk, but there are no dropdowns on their portal. There's an edit >>>> field for Subject, and edit field for Description, and an edit field >>>> for >>>> the name of the organization for which we work. Then there's a browse >>>> button in case we need to attach any files to the request, and then a >>>> submit button. So apparently the vendor doesn't use any categories. >>>> The >>>> last time I used Zendesk with a different vendor, we did have >>>> categories >>>> to select, but it wasn't a problem in 2011-2012. But I no longer have >>>> access to that instance of Zendesk. I suspect you're suffering from a >>>> move to a mobile friendly platform for Zendesk, which often breaks >>>> accessibility. >>>> >>>> Sorry not to be of more help. >>>> >>>> Brad >>>> >>>> >>>> >>>> On 8/9/2015 3:39 PM, Brent Harding via Jfw wrote: >>>>> I need to submit a ticket to a site that uses Zendesk. However, >>>>> whether >>>>> I use JFW with Chrome or Firefox, or even try to do it on my phone >>>>> with >>>>> iOS, I can't get past the drop down boxes to select the category. >>>>> They >>>>> don't identify as any link or combo box for me to use them, and >>>>> turning >>>>> virtual cursor off lands me on the wrong category most of the time. >>>>> Apple and Uber are just two examples of sites that use this. How can >>>>> I >>>>> get my ticket submitted? >>>>> >>>>> -------------- next part -------------- >>>>> An HTML attachment was scrubbed... >>>>> URL: >>>>> <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20150809/934b4547/attachment.html> >>>>> _______________________________________________ >>>>> Jfw mailing list >>>>> [email protected] >>>>> http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com >>>>> >>>> >>>> -- >>>> Brad Martin >>>> [email protected] <mailto:[email protected]> >>>> My Facebook page where I post online shopping coupons and deals: >>>> facebook.com/ucoupons <http://www.facebook.com/ucoupons> >>>> My SmarterBucks signup link <http://bit.ly/1w5FCPu> >>>> -------------- next part -------------- >>>> An HTML attachment was scrubbed... >>>> URL: >>>> <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20150809/a876d2cd/attachment.html> >>>> _______________________________________________ >>>> Jfw mailing list >>>> [email protected] >>>> http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com >>>> >>> >>> >>> _______________________________________________ >>> Jfw mailing list >>> [email protected] >>> http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com >>> >> >> -- >> Brad Martin >> [email protected] <mailto:[email protected]> >> My Facebook page where I post online shopping coupons and deals: >> facebook.com/ucoupons <http://www.facebook.com/ucoupons> >> My SmarterBucks signup link <http://bit.ly/1w5FCPu> >> -------------- next part -------------- >> An HTML attachment was scrubbed... >> URL: >> <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20150809/561052a3/attachment.html> >> _______________________________________________ >> Jfw mailing list >> [email protected] >> http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com >> > > > _______________________________________________ > Jfw mailing list > [email protected] > http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com > _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
