Re: Escalate: FW: Ticket No. 26281 FW: did hj tell me a ly?

[Krajczar Tech Center, Damon Fibraio]

I have heard from HJ that they are stil testing an Eloquence patch and will
be posting it when they work out some performance issues. So, I am going to
stand with the belief that patch 31 does NOT fix the eloquence problems.
Wait for futher developements, we should get something soon.
At 11:04 AM 2/6/99 -0500, you wrote:
> I downloaded the latest patch this morning, am running windows.98 on a
> dell optiplex gx1 350 mhz pentium pc with 64mb ram and crystal fm
> synthesis card and a ati video card.  In all other situations, the video
> card causes no problems for me and doctor jaws reports no problems.  I
> noticed in the patch changes text file it mentions a new jls for eloq. 
> before I downloaded this morning, I typed the deadly word beginning with
> p into notepad and when focusing on the word, a ticking sound came from
> my pc speaker and the system would not speak or do anything forcing me
> to use the power off button.  I then ran the newly downloaded patch and
> obtained the same results.  Perhaps now, we are getting into a grey area
> of having to narrow down combinations of variables which might lead to
> the situation described above.  If any further testing or information is
> needed, please let me know?
> Thanks!
> 
> Stephen Lloyd wrote:
> > 
> > How long ago did you put the 31 patch up for download?
> > I downloaded it on about the 1st or 2nd of february.  Did you make some
> > changes after that date?
> > do I need to also download some other files, perhaps the new eloquence
> > changes?
> > I'm getting two bits of conflicting advice here.
> > one person tells me that the patch does not contain the eloquence fixes,
> > whilst you are telling me it does.
> > I'll try to download it again and see what happens.
> > 
> > ----------
> > > From: Henter-Joyce Inc. <[EMAIL PROTECTED]>
> > > To: [EMAIL PROTECTED]
> > > Cc: [EMAIL PROTECTED]
> > > Subject: Escalate: FW: Ticket No. 26281 FW: did hj tell me a ly?
> > > Date: Friday, February 05, 1999 3:11 PM
> > >
> > > I'm sorry that you still seem to be having trouble with Eloquence.
> > > Personally, I have used Eloquence with the build 31 patch on two
> > different
> > > PC's, and the two words in question did not cause JAWS to stop talking,
> > or
> > > give me any problems at all.  Likewise, the chief programmer of JAWS,
has
> > > told us that he applied the fix to the build 31 patch, so this should
not
> > > be happening.
> > >
> > > Since your PC is not reacting in the same way, I asked for additional
> > > information about your system, for I wanted our development staff to see
> > if
> > > there was something specific about your machine that causes different
> > > results.  I'll be reporting your setup to our development staff.
> > > _____________________________________________________________
> > > We hope that this answer has helped you solve your problem.  If your
> > > question was not fully answered, and you need more immediate help,
please
> > > call (727) 803-8600, and press 2, between the hours of 8:30AM and
5:00PM,
> > > Monday through Friday, Eastern U.S. time.
> > >
> > > Dennis G. Godin
> > > Henter-Joyce Technical Support Specialist
> > > From: [EMAIL PROTECTED] (Donna Kosbar)
> > > To: "Dennis Godin" <[EMAIL PROTECTED]>
> > > Subject: FW: Ticket No. 26281 FW: did hj tell me a ly?
> > > Date: Fri, 5 Feb 1999 10:28:13 -0500
> > > :
> > > :
> > > :
> > >
> > > :
> > > :
> > > :
> > > X-Mailer: Microsoft Outlook 8.5, Build 4.71.2173.0
> > > X-MimeOLE: Produced By Microsoft MimeOLE V4.72.3110.3
> > > Importance: Normal
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: Stephen Lloyd [mailto:[EMAIL PROTECTED]]
> > > Sent: Friday, February 05, 1999 4:26 PM
> > > To: Henter-Joyce Inc.
> > > Cc: [EMAIL PROTECTED]
> > > Subject: Re: Ticket No. 26281 FW: did hj tell me a ly?
> > >
> > >
> > > on the 4th day of the 2nd month on the last year of this century, you
> > lyed
> > > >
> > > > The build 31 patch works to have Eloquence read the words
> > > > �aes-thetically�, and "prag-matically" without the dashes in the
middle
> > > of
> > > > them.  Would you please send the words that are causing you this
> > problem.
> > > > Likewise, would you please send me some additional information on your
> > > > system?  What sound card are you using?
> > >
> > > A sound blaster pci64 legacy device
> > >
> > > > What type of PC do you have?
> > >
> > > a pentium ii, 333mhz with 64 mb ram and a 3dlabs permedia accellerator
> > > card, which have caused no problems so far
> > >
> > > > What operating system are you using, (Windows 95/ 98 orNT)?
> > >
> > > windows95 95c
> > >
> > > >Please include any other details you think might be helpful.
> > >
> > > Well, the words still cause the computer to crash with eloquence.  The
> > > words of course are prag-matically and aes-thetically (yes I tried
making
> > > eloquence read them out and..... well. you know the rest.
> > > any way I got a letter from the test manager saying the problem is not
> > > fixed yet and that the fix hasn't been uploaded at all.
> > > and we know what that means dont we?
> > > I intensely dislike people who ly.
> > > if you were pinocchio your nose would be 1 mile long
> > >
> > >
> > >
> > > _____________________________________________________________
> > > Dennis G. Godin
> > > Henter-Joyce Technical Specialist
> > > Henter-Joyce, Inc.
> > > We Make Computers Talk
> > > Voice: (727) 803-8600
> > > Fax: (727) 803-8001
> > > Home Page: <http://www.hj.com/TechSupport/TechSupport.html>
> > > FTP Site: <ftp://ftp.hj.com>
> > > _____________________________________________________________
> > -
> > Visit the jfw ml web page: http://yoyo.cc.monash.edu.au/~nallan/jfw
> 
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--
Damon Fibraio, Associate for Technical Support, De Witt and Associates
Norma F. Krajczar Technology, research and developement center
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