Re: Call Tracking Software

[Damon Fibraio, Krajczar Technology Center]

Nancy, there is software called braille stream that was designed to work 
with JFW and a braille display to make call center software accessible. 
Unfortunately, I forgot the address or email of the company, but I am sure 
somebody else knows it, or you could do a search for it. The company has 
adaptive in the title, maybe something like adaptive innovations or 
something. The software is quite customizable, but you would have to talk 
to the company about what it works with. Hope this information helps you 
even a little. I am sorry I don't have all the info.
At 08:26 PM 10/13/99 , you wrote:
>We are looking at developing several jobs in call centers, and a wide
>variety of call tracking software is being employed.  Before we reinvent the
>wheel, does anyone know which of these packages work well with speech, which
>do not, and whether scripts have been designed to fill the gaps?
>
>Any advice and/or suggestions would be appreciated.
>
>Nancy
>
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>Visit the jfw ml web page: http://jfw.cjb.net

--
Damon Fibraio, -- Associate for Technical Support, De Witt and Associates
Norma Krajczar Technology, Resource, and Developement Center
Open to the general public, call with questions or to make an appointment
130 Livingston Ave.
new Brunswick, NJ 08901
phone: 732-937-6394, fax 732-729-6561
email: [EMAIL PROTECTED], aol instant messenger name: dfibraio, icq 
51387233

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Visit the jfw ml web page: http://jfw.cjb.net