Hi, all:
Here is a message from Eric Damery, forwarded by Nick Months ago.
---------- Forwarded message ----------
> Date: Tue, 27 Apr 1999 10:16:35 -0400
> From: Eric Damery
> Subject: Maybe worth sharing with the list, and linking to?
>
> http://www.adaptiveinno.com/
>
> The Web page above, is a company I have been working with for about 6
> months. They produce a product called BrailleStream, that is setup to work
> with JFW, (and a
> Braille Display if available), to help make call center jobs more
> accessible. Their technology lets information which is generally delivered
> on a
> message board like a ticker tape, the sighted agents in the room can all
> see, get displayed in
> its own window on every agents screen. Sighted agents will prefer it as
well
> since they do not need to monitor something separate. Scripts have been
> written to let JFW
> monitor and deliver these messages to the agent in different ways with
> Speech and/or Braille,
> automatically. It could also be used in cases where LCD displays on the
> phone delivers information which is not accessible. While BrailleStream
> handles and delivers that information to JFW and the user, JFW remains
> focused on the Call Center's Applications and screens letting the agent
> handle the necessary tasks. The setup for both BrailleStream and Scripting
> JFW to properly provide the information from the custom apps used at
> thousands of call centers is crucial but when it is set up correctly, I
feel
> these positions could be handled extremely well.
>
> I think being informed about this type of technology would be very
valuable
> for many people monitoring the List serves looking for solutions. Others
may
> know of agencies who are in the business of trying to match people to jobs
> and I suggest sharing this with them. My hat is
> off to Trango Software who saw the need and modified their technology to
> better serve people with disabilities by setting up Adaptive Innovations
to
> help provide a more complete solution to their existing products. I
> encourage users to help spread the word.
>
> Regards,
> Eric Damery
> Vice President, Business Development
> Henter-Joyce, Inc.
>
> To contact Adaptive Innovations, I suggest:
> John Cook, [EMAIL PROTECTED]
> Director of Marketing who saw the need!
>
>
> -
> Visit the jfw ml web page: http://jfw.cjb.net
>
>
----- Original Message -----
From: Damon Fibraio, Krajczar Technology Center <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, October 14, 1999 8:25 AM
Subject: Re: Call Tracking Software
> Nancy, there is software called braille stream that was designed to work
> with JFW and a braille display to make call center software accessible.
> Unfortunately, I forgot the address or email of the company, but I am sure
> somebody else knows it, or you could do a search for it. The company has
> adaptive in the title, maybe something like adaptive innovations or
> something. The software is quite customizable, but you would have to talk
> to the company about what it works with. Hope this information helps you
> even a little. I am sorry I don't have all the info.
> At 08:26 PM 10/13/99 , you wrote:
> >We are looking at developing several jobs in call centers, and a wide
> >variety of call tracking software is being employed. Before we reinvent
the
> >wheel, does anyone know which of these packages work well with speech,
which
> >do not, and whether scripts have been designed to fill the gaps?
> >
> >Any advice and/or suggestions would be appreciated.
> >
> >Nancy
> >
> >-
> >Visit the jfw ml web page: http://jfw.cjb.net
>
> --
> Damon Fibraio, -- Associate for Technical Support, De Witt and Associates
> Norma Krajczar Technology, Resource, and Developement Center
> Open to the general public, call with questions or to make an appointment
> 130 Livingston Ave.
> new Brunswick, NJ 08901
> phone: 732-937-6394, fax 732-729-6561
> email: [EMAIL PROTECTED], aol instant messenger name: dfibraio, icq
> 51387233
>
> -
> Visit the jfw ml web page: http://jfw.cjb.net
>
-
Visit the jfw ml web page: http://jfw.cjb.net
