Hello, Nancy. I am a support technician at Xerox where we use a Xerox
proprietary call tracking system. Unfortunately I've had to reconfigure
various things and play with settings in JFW and the database to make it
work. It uses Oracle and Power Builder database software, and it is not a
"standard" Windows program and my company has not addressed my issues in
making it more useable for me or any other blind people that may come along.
Please e-mail me privately if I can help.
=Beth=
=Beth Hatch-Alleyne=
Justice Means Not Just Us.
E-mail: [EMAIL PROTECTED]
----- Original Message -----
From: Nancy Feldman <[EMAIL PROTECTED]>
To: JFW Mailing List <[EMAIL PROTECTED]>
Sent: 13 October, 1999 8:26 PM
Subject: Call Tracking Software
> We are looking at developing several jobs in call centers, and a wide
> variety of call tracking software is being employed. Before we reinvent
the
> wheel, does anyone know which of these packages work well with speech,
which
> do not, and whether scripts have been designed to fill the gaps?
>
> Any advice and/or suggestions would be appreciated.
>
> Nancy
>
> -
> Visit the jfw ml web page: http://jfw.cjb.net
>
-
Visit the jfw ml web page: http://jfw.cjb.net
