My feeling is that without threaded discussions doing support via Twitter feels a but clunky. I usually end up taking the conversation into direct messages, which then feels like a workaround and doesn't really contribute to the community, since the solutions end up being in DM's (not searchable). Without moving them to DM's, they become noise for other followers.
I've been thinking about Facebook Lite (now that they're soaking up FriendFeed) for it.
I still prefer the google group, myself (for supporting our plugins and seeing a "feed" of solutions for other plugins I like to follow).
- Jack Mike Alsup wrote:
Over the past few months I've been fielding an increasing number of support requests via Twitter (for Cycle, BlockUI, and Form plugins). In some ways it's a nice way to respond to simple questions but obviously it's not well-suited for more in-depth questions and responses. I generally direct people to this Google Group for anything non-trivial but I'm wondering what others think about leveraging Twitter for simple Q&A. Thoughts? Mike http://twitter.com/malsup
