On Tuesday, 27 February 2018 11:51:42 CET Boudewijn Rempt wrote: > On Tuesday, 27 February 2018 11:47:22 CET Paul Brown wrote: > > On Tuesday, 27 February 2018 11:41:04 CET Boudewijn Rempt wrote: > > > Given that bugzilla is a tool for developers, I don't care that users > > > might > > > get confused. > > > > > > > We don't have this problem with phabricator tasks because they can be > > > > either Open or closed (for whatever reason). > > > > > > I don't let users report issues in phabricator anyway, because > > > phabricator > > > is where we plan our work. Bugzilla is the big pile of shit that comes > > > from > > > the outer world. So, phabricator's lack of fine-grained task statuses is > > > irrelevant. > > > > So... where are users supposed to report bugs? > > Users report bugs in bugs.kde.org. But that doesn't change that bugs.kde.org > is a tool for the developer, not the user. Once the bug is in bugzilla, > it's my property, as a developer, and I need to have a workflow that allows > me to efficiently handle over a thousand bug reports a year. > > Users do treat bugs.kde.org as a helpline, but that's invalid, and I close > such help requests as invalid, though I also give the users the help they > need, of course.
I'll ask the question again with a slight modification: So... where are users supposed to report bugs according to you? Cheers Paul -- Promotion & Communication www: http://kde.org Mastodon: https://mastodon.technology/@kde Facebook: https://www.facebook.com/kde/ Twitter: https://twitter.com/kdecommunity
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