On Tuesday, 27 February 2018 13:43:17 CET Boudewijn Rempt wrote: > On Tuesday, 27 February 2018 13:30:12 CET Paul Brown wrote: > > Is it true that users get confused by the bugtracking system? If so, this > > is an issue, right? > > Well, users can get confused by _everything_.
If a service is confusing for the target it is designed for, then should it not be the job of the implementers to change it so it isn't? > Though I probably have more > absolutely non-technical users reporting bugs than most other KDE projects. > I haven't seen many signs of users being confused by UNCONFIRMED vs > CONFIRMED, though. > > I'm all for making the initial reporting of bugs as smooth as possible for > users... Though really, I don't need any more bug reports. Are you the only one dealing with bugs? > And after that, > giving me more information when I ask for it, that would be useful as well. Then maybe think of ways of making that easy to do? > * It would be useful if users could embed images and videos instead of > creating attachments. > * It would be useful if users could use rich text in their reports. > * It would be useful if users could sign in with their cloud identities > (horrible though that idea is). > * It would be useful if bugzilla and the forum used the same login. > * It would even be useful if we could add badges or something like that to > tell the reporter "thank you for your report" with a nice graphic This ties in well with the onboarding of new contributors project. > But messing with the statuses that basically define the workflow for the > developer because we think that users will feel happier seeing NEW than > UNCONFIRMED doesn't sound too useful to me. Maybe, but whatever the solution, you'd be well-advised to start studying carefully what users do now. Otherwise, whatever you try to implement will be based on possibly false assumptions and prejudice and will have a higher chance of failing. Cheers Paul -- Promotion & Communication www: http://kde.org Mastodon: https://mastodon.technology/@kde Facebook: https://www.facebook.com/kde/ Twitter: https://twitter.com/kdecommunity
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