apport information
** Tags added: apport-collected
** Description changed:
hardware description: ZenBook UX433FN_UX433FN
model name : Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz
Description: Ubuntu 18.04.3 LTS
kernel: 5.0.0-31-generic
*-display
description: VGA compatible controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 02
width: 64 bits
clock: 33MHz
capabilities: pciexpress msi pm vga_controller bus_master cap_list rom
configuration: driver=i915 latency=0
resources: irq:145 memory:b2000000-b2ffffff memory:90000000-9fffffff
ioport:5000(size=64) memory:c0000-dffff
*-display
description: 3D controller
product: GP108M [GeForce MX150]
vendor: NVIDIA Corporation
physical id: 0
bus info: pci@0000:02:00.0
version: a1
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list rom
configuration: driver=nvidia latency=0
resources: irq:147 memory:b3000000-b3ffffff memory:a0000000-afffffff
memory:b0000000-b1ffffff ioport:4000(size=128) memory:b4000000-b407ffff
While manually or by closing the lid the system apparently completes the
suspend process.
cat /sys/power/mem_sleep
[s2idle] deep
and the power button start flashing.
when I tried to wake it up it never starts over again. It just shows a prompt
at the upper left, after about 3 minutes shows the graphical interface asking
for login password and after login in nothing works.
I have to manually reset by pushing the power button.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: ubuntu-release-upgrader-core 1:18.04.34
ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21
Uname: Linux 5.0.0-31-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Sun Oct 20 23:52:04 2019
InstallationDate: Installed on 2019-10-16 (4 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
(20190805)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
Symptom: release-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.9-0ubuntu7.7
+ Architecture: amd64
+ AudioDevicesInUse:
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC0: juan 5463 F.... pulseaudio
+ /dev/snd/pcmC0D0p: juan 5463 F...m pulseaudio
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 18.04
+ InstallationDate: Installed on 2019-10-16 (5 days ago)
+ InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
(20190805)
+ Lsusb:
+ Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+ Bus 001 Device 002: ID 13d3:56cb IMC Networks
+ Bus 001 Device 003: ID 8087:0aaa Intel Corp.
+ Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ MachineType: ASUSTeK COMPUTER INC. ZenBook UX433FN_UX433FN
+ NonfreeKernelModules: nvidia_modeset nvidia
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-31-generic
root=UUID=df80048f-8c7f-4c9f-954d-47aa10371903 ro quiet splash vt.handoff=1
+ ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21
+ RelatedPackageVersions:
+ linux-restricted-modules-5.0.0-31-generic N/A
+ linux-backports-modules-5.0.0-31-generic N/A
+ linux-firmware 1.173.9
+ Tags: bionic
+ Uname: Linux 5.0.0-31-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 05/22/2019
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: UX433FN.307
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: UX433FN
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: 1.0
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK COMPUTER INC.
+ dmi.chassis.version: 1.0
+ dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX433FN.307:bd05/22/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX433FN_UX433FN:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX433FN:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
+ dmi.product.family: ZenBook
+ dmi.product.name: ZenBook UX433FN_UX433FN
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1848980/+attachment/5298860/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1848980
Title:
system hangs on suspend
Status in linux package in Ubuntu:
Incomplete
Status in ubuntu-release-upgrader package in Ubuntu:
Invalid
Bug description:
hardware description: ZenBook UX433FN_UX433FN
model name : Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz
Description: Ubuntu 18.04.3 LTS
kernel: 5.0.0-31-generic
*-display
description: VGA compatible controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 02
width: 64 bits
clock: 33MHz
capabilities: pciexpress msi pm vga_controller bus_master cap_list rom
configuration: driver=i915 latency=0
resources: irq:145 memory:b2000000-b2ffffff memory:90000000-9fffffff
ioport:5000(size=64) memory:c0000-dffff
*-display
description: 3D controller
product: GP108M [GeForce MX150]
vendor: NVIDIA Corporation
physical id: 0
bus info: pci@0000:02:00.0
version: a1
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list rom
configuration: driver=nvidia latency=0
resources: irq:147 memory:b3000000-b3ffffff memory:a0000000-afffffff
memory:b0000000-b1ffffff ioport:4000(size=128) memory:b4000000-b407ffff
While manually or by closing the lid the system apparently completes the
suspend process.
cat /sys/power/mem_sleep
[s2idle] deep
and the power button start flashing.
when I tried to wake it up it never starts over again. It just shows a prompt
at the upper left, after about 3 minutes shows the graphical interface asking
for login password and after login in nothing works.
I have to manually reset by pushing the power button.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: ubuntu-release-upgrader-core 1:18.04.34
ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21
Uname: Linux 5.0.0-31-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: ubuntu:GNOME
Date: Sun Oct 20 23:52:04 2019
InstallationDate: Installed on 2019-10-16 (4 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
(20190805)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
Symptom: release-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: juan 5463 F.... pulseaudio
/dev/snd/pcmC0D0p: juan 5463 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2019-10-16 (5 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64
(20190805)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 13d3:56cb IMC Networks
Bus 001 Device 003: ID 8087:0aaa Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. ZenBook UX433FN_UX433FN
NonfreeKernelModules: nvidia_modeset nvidia
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-31-generic
root=UUID=df80048f-8c7f-4c9f-954d-47aa10371903 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21
RelatedPackageVersions:
linux-restricted-modules-5.0.0-31-generic N/A
linux-backports-modules-5.0.0-31-generic N/A
linux-firmware 1.173.9
Tags: bionic
Uname: Linux 5.0.0-31-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/22/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX433FN.307
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX433FN
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX433FN.307:bd05/22/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX433FN_UX433FN:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX433FN:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX433FN_UX433FN
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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