Previous comments are fairly accurate. When I arrive on the disaster scene (previous install) I have to lay out a few ground rules with the customer. For instance: I am not responsible for any existing wiring, so they will be charged for any repairs that may be needed to that wiring, and also if the wiring is really a mess (most of you know the type), I make it clear that it is very easy for something to go wrong such as just by touching a loose wire- so the customer also must be responsible for any of those repairs too.
cute story: I had told a customer just that. Their demarc was a complete mess. I had to leave that job to tend to another customer emergency for about an hour. During that hour I got a frantic call from them, stating that a neighboring office had their main line go dead and the "guy is furious"!!! I was already on my way back so I called and told them to hang on. Got there, put the other guy's line back on right away (easy to find the problem at the demarc). He was a very nice person and since he was expanding his office in a week he proceeded to hire me to rewire his office and he wants a KXTD1232 installed. CAUTION: I mentioned this before. If any of you guys get a call from an Internet seller to install systems for them- DON'T do it as a SUB to them. Only as yourself. If represent them and they treat the customer badly or worse, disappear with your money, it can make you very unhappy. What my customers want most: Honesty, good work (and support), fairness in pricing. charles > 1) We will never initially install anyone elses sale.( at that point they > are still looking for the cheapest ) > 2) We do assume any system at normal rates if it is up and barely > running.( They suffered enough & are ready to pay for it right ) > 3) We accept more systems that are mishandled by local dealers, > electricians, & others than the internet DIYs. > 4) We have not slowed down at all since the tragety. > Just 2 Cents...................Jim > > > ----- Original Message ----- > From: "larry" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Friday, October 19, 2001 11:07 PM > Subject: KX-T: making lemon-aide > > > > ********************************************************* > * To unsubscribe, e-mail [EMAIL PROTECTED] * > * The KXT-Digest Home Page: http://kxthelp.com/ * > ********************************************************* > ********************************************************* * To unsubscribe, e-mail [EMAIL PROTECTED] * * The KXT-Digest Home Page: http://kxthelp.com/ * *********************************************************
