Sounds like you set up the TVS to answer on a delayed ring. That is the WRONG way to do it (because of the problem you just described). It can help if you need to integrate with some other ksu but don't use that for the KXTD.
Set the tvs port delay to zero. Set the trunk groups to have Intercept Routing, pointing to ext.165 (the default tvs ext number) day and night. Set the Intercept Routing timer to 4 or 5 rings. Now unanswered incoming calls will be picked up by the tvs, but the delay is controlled by the ksu. When YOU call the tvs it will answer immediately. (Sorry I dont have the programming codes numbers handy since I usually do it all via software). Now you also need to set a voicemail transfer button (VTR) on each phone and that also gets pointed to 165. To do that on one phone, press [program] 99, press the button you want to set, press 8, 165, [Store] Now to tranfer a caller directly to a mailbox, while connected to the caller, press that VTR button, followed by the 3 digit extension/box number (or a preprogrammed dss button) then hang up. The call goes right into the mailbox. If you have a lot of employees who want to use a "virtual" mailbox, what I did for one real estate company was to set up a DSS console for the receptionist and program most of the buttons as message waiting lights for the virtual boxes. That way the receptionist can see who has messages. hope this helps charles ----- Original Message ----- From: "L. M. Rappaport" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Thursday, November 29, 2001 11:04 AM Subject: Re: KX-T: Voice Mail Transfer > I'm looking to do the same thing. There must be a way since an option > of custom services is to transfer to voice mail. > > On Sun, 4 Nov 2001 10:41:56 -0800, you wrote (with possible editing): > > >I have a KXTD1232 and a TVS50 with all Panasonic phones, some analog and some digital. > > > >I have 3 voicemail boxes set up for our customers to leave messages after hours, press 1 for this, 2 for that, etc. Each box points to its respective ext, i.e. box 101 has ext 101 associated with it so the message waiting light will come on. I have a number of employees that I would also like to have their own mailbox, say box# 200 for myself. I'd like to be able to have my employees transfer a call to my box(200) if I'm not there. You know like this, "I'm sorry but he isn't in, I'll transfer you to his voice mail" I'd like the employee to be able to quickly transfer the call directly to that box. One problem I seem to have during our day is that we only have voicemail answer after 30 seconds of not answering on all our phones. We prefer to answer our calls personally. When I've tried kludge methods of transferring calls the voicemail ext. would ring for 30 seconds before answering. This seems like an eternity to the caller. Any thoughts? > > > > > > > > ********************************************************* > > * To unsubscribe, e-mail [EMAIL PROTECTED] * > > * The KXT-Digest Home Page: http://kxthelp.com/ * > > ********************************************************* > > Larry > -- > [EMAIL PROTECTED] > > > ********************************************************* > * To unsubscribe, e-mail [EMAIL PROTECTED] * > * The KXT-Digest Home Page: http://kxthelp.com/ * > ********************************************************* > ********************************************************* * To unsubscribe, e-mail [EMAIL PROTECTED] * * The KXT-Digest Home Page: http://kxthelp.com/ * *********************************************************
