Thank you - that sounds like just the ticket, I'll give it a try. Larry -- [EMAIL PROTECTED]
On Thu, 29 Nov 2001 11:32:53 -0500, you wrote (with possible editing): >Sounds like you set up the TVS to answer on a delayed ring. >That is the WRONG way to do it (because of the problem you just described). >It can help if you need to integrate with some other ksu but don't use that >for the KXTD. > >Set the tvs port delay to zero. >Set the trunk groups to have Intercept Routing, pointing to ext.165 (the >default tvs ext number) day and night. >Set the Intercept Routing timer to 4 or 5 rings. >Now unanswered incoming calls will be picked up by the tvs, but the delay is >controlled by the ksu. When YOU call the tvs it will answer immediately. >(Sorry I dont have the programming codes numbers handy since I usually do it >all via software). > >Now you also need to set a voicemail transfer button (VTR) on each phone and >that also gets pointed to 165. >To do that on one phone, >press [program] 99, press the button you want to set, press 8, 165, [Store] >Now to tranfer a caller directly to a mailbox, while connected to the >caller, press that VTR button, followed by the 3 digit extension/box number >(or a preprogrammed dss button) then hang up. The call goes right into the >mailbox. > >If you have a lot of employees who want to use a "virtual" mailbox, what I >did for one real estate company was to set up a DSS console for the >receptionist and program most of the buttons as message waiting lights for >the virtual boxes. That way the receptionist can see who has messages. > > >hope this helps >charles > >----- Original Message ----- >From: "L. M. Rappaport" <[EMAIL PROTECTED]> >To: <[EMAIL PROTECTED]> >Sent: Thursday, November 29, 2001 11:04 AM >Subject: Re: KX-T: Voice Mail Transfer > > >> I'm looking to do the same thing. There must be a way since an option >> of custom services is to transfer to voice mail. >> >> On Sun, 4 Nov 2001 10:41:56 -0800, you wrote (with possible editing): >> >> >I have a KXTD1232 and a TVS50 with all Panasonic phones, some analog and >some digital. >> > >> >I have 3 voicemail boxes set up for our customers to leave messages >after hours, press 1 for this, 2 for that, etc. Each box points to its >respective ext, i.e. box 101 has ext 101 associated with it so the message >waiting light will come on. I have a number of employees that I would also >like to have their own mailbox, say box# 200 for myself. I'd like to be >able to have my employees transfer a call to my box(200) if I'm not there. >You know like this, "I'm sorry but he isn't in, I'll transfer you to his >voice mail" I'd like the employee to be able to quickly transfer the call >directly to that box. One problem I seem to have during our day is that we >only have voicemail answer after 30 seconds of not answering on all our >phones. We prefer to answer our calls personally. When I've tried kludge >methods of transferring calls the voicemail ext. would ring for 30 seconds >before answering. This seems like an eternity to the caller. Any thoughts? >> > >> > >> > >> > ********************************************************* >> > * To unsubscribe, e-mail [EMAIL PROTECTED] * >> > * The KXT-Digest Home Page: http://kxthelp.com/ * >> > ********************************************************* >> >> Larry >> -- >> [EMAIL PROTECTED] >> >> >> ********************************************************* >> * To unsubscribe, e-mail [EMAIL PROTECTED] * >> * The KXT-Digest Home Page: http://kxthelp.com/ * >> ********************************************************* >> ********************************************************* * To unsubscribe, e-mail [EMAIL PROTECTED] * * The KXT-Digest Home Page: http://kxthelp.com/ * *********************************************************
