HEY one min. here!"As to that agenda, for those new to this google group, you
should know that it was founded but a competitor of Legacy's and his
supporters. They illegally used our name and product descriptions to lure
people searching the web for "Legacy Ornamental Mills" into the group in order
to discredit Legacy and steal our potential customers. Cowardly and unethical
behavior indeed and ultimately ineffective. These are the people calling our
behavior into question and they are the most outspoken in your group. By the
way, that company no longer exists buts its supporters continue on with their
agenda."
WHAT!!!!! Art and I started this group, there was no competitors, but owners of
the Legacy Ornamental Mill, who needed more support. I e-mailed over 400 people
asking them if they wanted to help us learn and grow in there OWN woodworking,
By the way of the using the Legacy,Ornamental, Mill.
Andy. I am so very sorry, your information is so Very WRONG here. that I feel
the need to correct the mistake before it runs to far.
I do agree that Manors are so very important, And We have had a few people who
were ask to stop posting.
Everyone is welcome to there own opinion, be it right or wrong (according to
your own point of view.) I can agree to dis-agree, but slander and trolling is
NOT welcome here. I am glad to hear your point of view, and you are always
welcome to post anything you like, but in this one case you are mistaken.Thank
you ..C.A.G.
On Wednesday, November 15, 2017 6:14 PM, Tim <artmarb...@comcast.net> wrote:
Passing on another response from Andy...
I neglected to address one issue that I saw in the thread yesterday and I
wanted to clarify a few things. I don't take or process phone orders. The
only time I'll end up on the phone with a customer is if he or she is a friend,
or has a difficult question that someone else on the staff can't answer, or I
end up on the phone with those customers that are rude, crude, abusive, curse,
or have no manners. I've instructed the two women that answer the phone, my
mom who is in her eighties, and my wife, that if they encounter this kind of
behavior to send these calls directly to me.
Usually the offending caller realizes the error of his ways, apologizes to me
and my staff, and we carry on as if nothing happened. I realize that we all
get frustrated and angry but most civilized people are embarrassed when the
realize they've been harassing my 80 year old mother and calm down quickly.
There are a handful of callers that are too arrogant or ignorant to back down
and apologize. I explain to these people that, as this is still a free
country, I reserve the right not to do business with them and send them
packing.
I recognize some of the names in this thread as people on my "list". Of course
it's easier to claim that I won't sell you a particular item then to admit that
you were an ass and treated the female members of my staff badly. You don't
want to tell the whole story just the part that fits the agenda your pushing.
As to that agenda, for those new to this google group, you should know that it
was founded but a competitor of Legacy's and his supporters. They illegally
used our name and product descriptions to lure people searching the web for
"Legacy Ornamental Mills" into the group in order to discredit Legacy and steal
our potential customers. Cowardly and unethical behavior indeed and ultimately
ineffective. These are the people calling our behavior into question and they
are the most outspoken in your group. By the way, that company no longer exists
buts its supporters continue on with their agenda.
If Legacy were guilty of everything these folks claim we are then we would have
been out of business long ago but we are not. We are growing and developing
new and better woodworking systems. Our products can be found in some of the
finest companies in the world. We've shipped machine into every corner of the
world and if you will take the trouble to do a little research you will find
that we have very happy customers. We are not perfect, but we spend an awful
lot of time and money supporting our customers.
In the 80's we pioneered the use of training project videos to teach people how
to use our equipment. No other woodworking tool manufacturer in the world took
the time or spent the money to produce this kind of training. An archive of
these videos has been collected by Tim and one way we still support out
customers by allowing this "Legacy owned" material to be distributed freely and
many are available on YouTube. Today we use YouTube to support our CNC
customers. We currently have more than 300 training videos online covering
topics from 3d model design, CAD/CAM software, machine setup, tooling,
clamping, and G-Code. Less than 10% of the videos we have produced are sales
videos describing our products. Over 18,000 subscriber to our YouTube channel
turn to Legacy for help and guidance with their CNC questions every week
because the manufactures of their CNC woodworking equipment are giving them NO
support after the sale. This year we will produce another 60 to 70 new
training/project videos for our customers and for the CNC world at large. We
give every customer that purchases one of our CNC systems 2 days of FREE, hands
on, factory training. We travel to cities all over the country producing hands
on workshops where potential customers can come and "kick the tires" and get a
first hand look at our products before they make their purchases. You have to
have your head buried in the sand to be unaware of this and make the kind of
uninformed statements made in the latest thread or you have to have an agenda.
You have to be determined to misinform as many people as you can.
You are probably on my "no sale list". You are probably a arrogant ass
determined to ignore reality and embrace a fantasy. A fantasy where you are a
victim and not a boorish ass that embarrassed and harassed the female members
of my staff and were to arrogant to apologize.
I'm sure that this response will generate more interesting comments from this
agenda driven group and I didn't write it to convince them of the error of
their ways. I only ask the other members of the group to do your own research.
Draw your own conclusions.
I will issue one challenge to the whole group. When was the last time any of
the contributors to this lastest thread posted any pictures of their woodwork?
When was the last time they shared with the group useful and helpful
information about the operation or uses of their ornamental mills? When did
they, they are the experts, produce a helpful training video and post it to
YouTube? I know I haven't seen any of their actual work, have you? One of these
"experts" says he has business expertise and knows all about running a company,
will he risk his own money and spend his own time building the parts we are
currently building or producing training videos for the group or producing the
next generation OM? No, I don't hear anything like that but I do hear their
agenda loud and clear.
Once again, I suggest that if this group is going to be of any real benefit to
OM owners it's time to get the whole story and I repeat my former suggestion,
it's time to clean house.
Andy Anderson, Legacy Woodworking Machinery
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