"I don't take or process phone orders. The only time I'll end up on the phone with a customer is if he or she is a friend, or has a difficult question that someone else on the staff can't answer, or I end up on the phone with those customers that are rude, crude, abusive, curse, or have no manners."
I will address this comment as it seems directed at my criticism of Legacy not selling hubs to me. Andy, you did not answer the sales call nor did I ask to speak to you. Some lady took the call to the sales line and was pleasant. I was just asking to buy a few parts that were still listed on the web site but were told were no longer available. My call was passed along to you Andy, and you asked me if I was a second-hand mill buyer. When I answered yes, you then told me you would not sell me parts. Maybe you had a bad day, maybe you thought I was trying to buy something to copy and then sell, I don't know. After reading your response to the group, I kinda think that must have been what you thought. This conversation was probably 5-6 years ago, and you, have taken many more calls since then so not remembering this conversation would not surprise me. I was not rude nor did I cuss anyone as that is not my nature. Actually I was more stunned by your answer than anything. The only reason I brought up this issue in the first place was one commenter said he was needing/looking for hubs and the pilaster dogs. I was letting him know of my experience and to not count on being able to buy them from Legacy. If you have changed your mind on selling parts that you still make, great. Sorry to bring this up, Tim and Curt. I did not wish to take away from the help this comment board supplies. There are loads of interesting and informative conversations here and hope it continues. There are several here that impress me with their creativity and ability. db > -- You received this message because you are subscribed to the Google Groups "Legacy Ornamental Mills" group. To unsubscribe from this group and stop receiving emails from it, send an email to legacy-ornamental-mills+unsubscr...@googlegroups.com. To post to this group, send email to legacy-ornamental-mills@googlegroups.com. Visit this group at https://groups.google.com/group/legacy-ornamental-mills. For more options, visit https://groups.google.com/d/optout.
