Maybe this will help.
I had the identical problem with another program (last year's Turbo Tax) and
it was quite frustrating. The solution turned out that this happened if
your browser was set to "ask" if you would allow cookies. If it was set to
accept or do not accept cookies, it was fine, but if it was set to ask you
first, the update stalled because it was waiting for your answer which did
not appear within the program's browser. Turbo Tax's interim solution was
to have you download the update manually and install it that way - till they
finally figured out what was causing it.
Maybe it is a similar problem.
Jeff
----- Original Message -----
From: <[EMAIL PROTECTED]>
To: <LegacyUserGroup@legacyfamilytree.com>
Sent: Thursday, September 28, 2006 6:04 AM
Subject: [LegacyUG] Update Installation
Richard, Glen, Laurence and Jane,
Thank you all very much for your suggestions. I was very patient and tried
several more times and waited over an hour each time and the installation
was
still at 0%. I talked with the gentlemen who helps me locally when I have
computer problems. He seems to think the problem is "Dial Up Connection"
and
the fact I am attempting to down-load and install all the updates at one
time
(to bring the original 6.0 Deluxe program up to the 6.0.0.110 status. I
never
had the problem when I would do each update as they came along.
It appears my answer may be to switch to High Speed Internet. I guess I
need
to "get with" progress.
Thanks again for your suggestions and help.
Ruth G. Mohr
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