Thanks, Sherry for your reply. I do not get error 91 when backing up the Sample file.
I understand that if you can't replicate the error, you can't fix it. But if I can't fix it, I have to find an alternative. I have done everything except reinstall. I have queried (hoping Ron replies) for tips in that process, and will try it. If it doesn't work, then my alternatives are fairly limited. Again, thanks for the prompt reply. No less than I have learned to expect from Legacy. Janis On 2/3/09 4:23 PM, "Sherry/Support" <she...@legacyfamilytree.com> wrote: > Janis, > > Note my previous response to this problem. It's not something that we can > duplicate on any of our computers and we have no idea what's causing the > problem. It seems to be for a select few and quite variable as to what type > of computer and version of Windows that's being used. > > It's really hard to try to troubleshoot and fix an error that we can't > duplicate. > > Do you get the error when you try to backup the Sample file? > > Thanks for using Legacy. > > Sherry > Customer Support > Millennia Corporation > supp...@legacyfamilytree.com > http://www.LegacyFamilyTree.com > > We are changing the world of genealogy! > > When replying to this message, please include all previous correspondence. > Thanks. > > > -----Original Message----- > From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf > Of Janis L Gilmore > Sent: Tuesday, February 03, 2009 12:09 PM > To: LegacyUserGroup@legacyfamilytree.com > Subject: Re: [LegacyUG] Error 91 revisited > > Thanks, Ron. > > I am running Windows XP on a Mac (OS 10.5.5), via Fusion. Legacy is running > beautifully - except for this back up problem. > > Legacy, do you have something in the works for this? > > Thanks, > Janis > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
