Ron! Yay! My exported file just backed up. It should be good, exported directly from my old one, right?
Janis On 2/3/09 9:08 PM, "Janis L Gilmore" <rajan...@earthlink.net> wrote: > Thanks, Sherry for your reply. I do not get error 91 when backing up the > Sample file. > > I understand that if you can't replicate the error, you can't fix it. But if > I can't fix it, I have to find an alternative. > > I have done everything except reinstall. I have queried (hoping Ron replies) > for tips in that process, and will try it. If it doesn't work, then my > alternatives are fairly limited. > > Again, thanks for the prompt reply. No less than I have learned to expect > from Legacy. > > Janis > > > On 2/3/09 4:23 PM, "Sherry/Support" <she...@legacyfamilytree.com> wrote: > >> Janis, >> >> Note my previous response to this problem. It's not something that we can >> duplicate on any of our computers and we have no idea what's causing the >> problem. It seems to be for a select few and quite variable as to what type >> of computer and version of Windows that's being used. >> >> It's really hard to try to troubleshoot and fix an error that we can't >> duplicate. >> >> Do you get the error when you try to backup the Sample file? >> >> Thanks for using Legacy. >> >> Sherry >> Customer Support >> Millennia Corporation >> supp...@legacyfamilytree.com >> http://www.LegacyFamilyTree.com >> >> We are changing the world of genealogy! >> >> When replying to this message, please include all previous correspondence. >> Thanks. >> >> >> -----Original Message----- >> From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf >> Of Janis L Gilmore >> Sent: Tuesday, February 03, 2009 12:09 PM >> To: LegacyUserGroup@legacyfamilytree.com >> Subject: Re: [LegacyUG] Error 91 revisited >> >> Thanks, Ron. >> >> I am running Windows XP on a Mac (OS 10.5.5), via Fusion. Legacy is running >> beautifully - except for this back up problem. >> >> Legacy, do you have something in the works for this? >> >> Thanks, >> Janis >> >> >> >> >> Legacy User Group guidelines: >> http://www.LegacyFamilyTree.com/Etiquette.asp >> Archived messages: >> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ >> Online technical support: http://www.LegacyFamilyTree.com/Help.asp >> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp >> >> >> > > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
