Connie, I'm still on the list, just lurking in the shadows so to speak. You are having exactly the same problems that I had I believe caused by error #5 in my case. Any suggestions from all failed to resolve the issue with one exception. Ron Ferguson suggested that I go into my Registry and he'd help me off list, which I appreciated very much. However, never having done that I elected to take it to a friend (read wizard) and he removed Legacy from the registry. I then downloaded Legacy from the Legacy Home Page, entered my Legacy deluxe number, then I "restored" a file and all was well. I'm sure that you directly or inadvertantly did not delete install.log. Nor did I. Having said all of that Connie, I recommend that you run, don't walk or pass go, just find someone who's proficient in working in the registry and all will be resolved. I deleted the E-mail from Ron identifying the file to be removed so Ron maybe you could repeat that information for Connie. Wishing you good luck.
Phil ________________________________ From: Connie Sheets <clshee...@yahoo.com> To: LegacyUserGroup@legacyfamilytree.com Sent: Saturday, March 21, 2009 10:00:37 PM Subject: [LegacyUG] Unable to Uninstall; Missing Install.log file If the person who was having problems a week or two ago with the missing install.log file is still reading the list, he may be interested to know I think I have duplicated his problem. As part of my quest to rectify my unable to preview or print problem, I tried to uninstall Legacy. I used Add/Remove programs. At first I thought it had just neglected to remove the shortcut from the desktop, but then I realized the whole program was still there and functional...so, for awhile I thought I had lost my mind or, at least, forgot to actually press the remove program button. Later, when I tried to uninstall again (both from Add/Remove and from the Uninstall Legacy 7.0 button in the Legacy directory), I got the message "could not open install.log" file. So I searched for it, including in hidden files, and it was not there. I did retrieve it, but only because I had a backup made to Mozy several days ago. I put it back in the Legacy folder, ran Add/Remove programs again, and the only thing Uninstall removed (apparently) was the install.log file. I then downloaded and reinstalled over the top, but I still do not have the ability to print or preview a report. I will this to Support (tomorrow, as I'm burned out today). Connie Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
