With Legacy closed, go to the Legacy folder on your hard drive. Delete the Install.Log file. Then go to the c:\Legacy\Backup folder and delete any files with the word "install" in the file name.
Reinstall Legacy and you should have no problems uninstalling. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. --------Original Message------------- -----Original Message----- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of Connie Sheets Sent: Saturday, March 21, 2009 7:01 PM To: LegacyUserGroup@legacyfamilytree.com Subject: [LegacyUG] Unable to Uninstall; Missing Install.log file If the person who was having problems a week or two ago with the missing install.log file is still reading the list, he may be interested to know I think I have duplicated his problem. As part of my quest to rectify my unable to preview or print problem, I tried to uninstall Legacy. I used Add/Remove programs. At first I thought it had just neglected to remove the shortcut from the desktop, but then I realized the whole program was still there and functional...so, for awhile I thought I had lost my mind or, at least, forgot to actually press the remove program button. Later, when I tried to uninstall again (both from Add/Remove and from the Uninstall Legacy 7.0 button in the Legacy directory), I got the message "could not open install.log" file. So I searched for it, including in hidden files, and it was not there. I did retrieve it, but only because I had a backup made to Mozy several days ago. I put it back in the Legacy folder, ran Add/Remove programs again, and the only thing Uninstall removed (apparently) was the install.log file. I then downloaded and reinstalled over the top, but I still do not have the ability to print or preview a report. I will this to Support (tomorrow, as I'm burned out today). Connie Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
