re/age. We've been hearing a lot of "it's age related", lately. Phil
________________________________ From: ronald ferguson <ronfe...@msn.com> To: legacyusergroup@legacyfamilytree.com Sent: Sunday, March 22, 2009 10:54:33 AM Subject: RE: [LegacyUG] Unable to Uninstall; Missing Install.log file Phil, Glad to hear that you got sorted in the end. I have already posted to Connie off-list (btw I got your name mixed up with someone else's - age is telling!) Ron Ferguson _____________________________________________________________________ *New Tutorial* Create Standards Compliant CSS Pedigree web pages http://www.fergys.co.uk/ View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _____________________________________________________________________ ________________________________ > Date: Sun, 22 Mar 2009 07:00:42 -0700 > From: phusba...@verizon.net > Subject: Re: [LegacyUG] Unable to Uninstall; Missing Install.log file > To: LegacyUserGroup@legacyfamilytree.com > > > > Connie, I'm still on the list, just lurking in the shadows so to speak. You > are having exactly the same problems that I had I believe caused by error #5 > in my case. Any suggestions from all failed to resolve the issue with one > exception. Ron Ferguson suggested that I go into my Registry and he'd help me > off list, which I appreciated very much. However, never having done that I > elected to take it to a friend (read wizard) and he removed Legacy from the > registry. I then downloaded Legacy from the Legacy Home Page, entered my > Legacy deluxe number, then I "restored" a file and all was well. I'm sure > that you directly or inadvertantly did not delete install.log. Nor did I. > Having said all of that Connie, I recommend that you run, don't walk or pass > go, just > find someone who's proficient in working in the registry and all will be > resolved. I deleted the E-mail from Ron identifying the file to be removed so > Ron maybe you could repeat that information for Connie. Wishing you good luck. > > Phil > > ________________________________ > From: Connie Sheets > To: LegacyUserGroup@legacyfamilytree.com > Sent: Saturday, March 21, 2009 10:00:37 PM > Subject: [LegacyUG] Unable to Uninstall; Missing Install.log file > > > If the person who was having problems a week or two ago with the missing > install.log file is still reading the list, he may be interested to know I > think I have duplicated his problem. > > As part of my quest to rectify my unable to preview or print problem, I tried > to uninstall Legacy. I used Add/Remove programs. > > At first I thought it had just neglected to remove the shortcut from the > desktop, but then I realized the whole program was still there and > functional...so, for awhile I thought I had lost my mind or, at least, forgot > to > actually press the remove program button. > > Later, when I tried to uninstall again (both from Add/Remove and from the > Uninstall Legacy 7.0 button in the Legacy directory), I got the message > "could not open install.log" file. So I searched for it, including in hidden > files, and it was not there. > > I did retrieve it, but only because I had a backup made to Mozy several days > ago. > > I put it back in the Legacy folder, ran Add/Remove programs again, and the > only thing Uninstall removed (apparently) was the install.log file. > > I then downloaded and reinstalled over the top, but I still do not have the > ability to print or preview a report. > > I will this to Support (tomorrow, as I'm burned out today). > > Connie > > > _________________________________________________________________ All your Twitter and other social updates in one place http://clk.atdmt.com/UKM/go/137984870/direct/01/ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
