Were you able to backup ok previously? I'm wondering if something was changed with a Windows update or with an install or uninstall of another program?
When you compress another file using either the Windows compression utility or something like WinZip, that's a completely different process than what Legacy uses. Legacy uses XCeed Zip compression. One thing you might try is to go to Options > Customize > Locations and make sure the "Location of temporary files" shows as c:\Legacy\Temp. My only other suggestion at this time would be a complete uninstall and reinstall. After you uninstall Legacy, with Windows Explorer look in the C:\Legacy folder or whichever folder you had Legacy installed in. Within this folder you will find several files remaining that you will need to delete. Carefully delete the following files with the file extension of: .usr (defined as "USR File") .exe (defined as "Application") .ocx (defined as "ActiveX Control") Legacy.exe.local (defined as "LOCAL file") If the last two files aren't there, don't worry about them. DO NOT delete any of the folders like the Data folder, Picture Folder or Web Folder as these folders hold your data and you don't want to accidentally delete your family file or pictures. Don't delete any reports you may have saved to the main Legacy folder nor should you delete the Legacy*.lic file. All the other files should be deleted. You'll need to reset your preferences after you reinstall. Download the latest build of the Standard Edition from our website by clicking on the Download menu button. Your Deluxe features should be unlocked when you reinstall. **When you reinstall, make sure that all other programs are shut down and your anti-virus and anti-spyware software is disabled.** Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. --------Original Message------------- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of John Roose Sent: Monday, March 30, 2009 10:53 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Error 508 Sherry - The "E" drive is a memory stick drive. When I try to back up to the hard drive, the "C" drive - I get the same error message. Regards, John On Mon, Mar 30, 2009 at 1:46 PM, Sherry/Support <she...@legacyfamilytree.com> wrote: Is drive "E" the CD drive? Back up to the hard drive then burn the zip file to the CD. Thanks for using Legacy. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. --------Original Message------------- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of John Roose Sent: Monday, March 30, 2009 10:29 AM To: LegacyUserGroup@legacyfamilytree.com Subject: Re: [LegacyUG] Error 508 Sherry - On Mon, Mar 30, 2009 at 12:40 PM, Sherry/Support <she...@legacyfamilytree.com> wrote: John, Whats the full error message? Backup Error: 508, Cannot move temporary file to target zip file. Which build of Legacy are you on? Installed Version: 7.0.0.90 Which version of Windows do you have? Windows XP, Media Center Edition, Version 2002, Service Pack 3 Where is your backup destination? E:/Jack's 2009-03-30 1.19.07 PM zip Are you backing up Multimedia Files also? No At what point of the backup does the error appear? It runs to the end, then just before closing the error pops up. I have been doing the same thing for some time with no problem. I just backed up my netbook Legacy with no problem; same build. I have successfully backed up other stuff (pdf files) to the memory stick that I have earlier Legacy backups on with no problem. Thanks for using Legacy. Thanx for your help. Sherry Customer Support Millennia Corporation supp...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. --------Original Message------------- From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf Of John Roose Sent: Sunday, March 29, 2009 3:22 PM To: Legacy User Group Subject: [LegacyUG] Error 508 When trying to backup today I can not - and get Error 508. It is not in the Legacy tech Error list. I backed up the way I have for years. So, I then did all file maintenance; same Error 508. I then tried to backup another (non-Legacy) file and had no problem. Any thoughts or suggestions? Regards, John Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
