I agree with John. From my own many years writing help screens and providing customer support, you need to put that information prominently up front. Most users will not read all the way to the bottom of the screen if they don't think they're being helped right away. Should they read the whole screen? Absolutely. But they don't. Should they read the user manual? Positively. But they won't. Customer support personnel can avoid a lot of inquiries if they understand that short attention span to begin with.
Bob -----Original Message----- From: hwedhlor [mailto:hwedh...@cox.net] Sent: Tuesday, July 05, 2011 2:09 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Legacy Help files that are not very helpful! Pardon me, but that information should be _first_ on the help screen, not last! John Zimmerman Mesa, AZ On 7/5/2011 10:52 AM, Sherry/Support wrote: > Cathy, > > You didn't read far enough. > > At the very bottom of the topic it says > > "The Advanced Tagging screen is reached by right-clicking on any tag > box or by choosing Tag Records… from the Edit menu." > > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > > On Tue, Jul 5, 2011 at 10:39 AM, Cathy-0<chorn0...@optimum.net> wrote: >> I've got a major problem with how programmers write the (un)-Help files. >> And the Legacy programmers are no exception. I came across this example >> today. >> >> I wanted to do some major tagging of my database so that I can review each >> person's data and clean it up. So, I decided to tag everyone in my file and >> then untag each person when I completed the person's data review. >> >> So, I went to the Help files and looked up Advanced Tagging. The Help File >> reads as follows: "The Advanced Tagging window is used to quickly tag or >> untag families and other larger groups of related people. Entire lines can >> be tagged (or untagged) with the click of a button." >> >> Yet, no where does it tell the user of the software where to find the >> Advanced Tagging window! Why not????? >> >> Well, I'm not a newbie but I don't always use some features like tagging. >> So, after more than a half hour or so of reviewing past emails and by >> clicking around the program, I finally found the Advanced Tagging window. >> But why didn't the Help Files identify this in the first place? >> >> Sorry to vent so, but that's my pet peeve with the alleged Help files! >> >> Cathy-0 > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
