The programmers are not involved in writing the help files? Not a good practice. So, are you using professional technical writers? And if so, how familiar are they with how the program functions? I maintain that programmers should be closely involved in writing the user documentation, including help files, because they best understand how the system works. And the process of writing the documentation requires going through every screen and function, and often leads to uncovering bugs, design flaws, and problems with usability. Being a technical writer is part of a programmer's job whether they like it or not.
Bob -----Original Message----- From: Mike Fry [mailto:mike...@iafrica.com] Sent: Tuesday, July 05, 2011 6:13 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Legacy Help files that are not very helpful! On 2011/07/05 19:39, Cathy-0 wrote: > I've got a major problem with how programmers write the (un)-Help files. And > the Legacy programmers are no exception. I came across this example today. That's because we're Programmers and not Technical Writers! -- Regards, Mike Fry Johannesburg Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
