Have you defragged your computer? You told me that you have never done this and defragging can speed up a computer considerably.
I have also told you to do that along with resizing your pictures. There is *no* reason why you need to have large size pictures linked to in Legacy. Even if you create wall charts, the pictures will probably never be any larger than 4x6 or 5x7 and a 200 dpi file is perfectly suitable for that. When we have users report a problem with the Picture Gallery loaded and they respond to our suggestion of resizing the pictures, they report back that Picture Gallery now runs fine. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Jun 1, 2012 at 9:03 AM, William (Bill) R. Linhart <wrlinh...@gmail.com> wrote: > To Tim, thank you for your testing efforts. > > I wish my Legacy ran like your Legacy with big images. What was your > computer configuration for your test? > > What do you suspect might be giving at least two users trouble with > Legacy picture gallery? > > How can we determine what might be the cause? I hope you can help me > wipe away the "tears" somehow. > > Vivian and I have the same problem. We both think our computers run > fine otherwise. I believe we are both running Win 7 in at least 4 GB > of RAM. I believe Vivian has 6 GB RAM. We both have a lot of disk > space. > > I have run my testing with no other applications loaded. I created a > new Legacy file that is nearly empty to run my testing on Legacy > picture gallery to ensure it is not something in my family file. I > have De-fragged my hard drive. I turned off anti-virus. I have a > ticket open and followed the steps Sherry suggested. > > I felt very frustrated when Sherry told me to re-size my pictures down > to around 200 KB to get Legacy working. Your answer seems to suggest > that Legacy should work fine with large images. > > I understand your assertion that this is not a defect in Legacy. At > least it is not a defect you can repeat on your test configuration. > Something is different between our installations of Legacy. I wish > mine ran like yours. I would be delighted. > > What we do know is that it happens to at least two Legacy customers. > We don't know why. I am sure there are others who gave up before > even letting you know there was some trouble. I would like to see my > Legacy work like your Legacy installation. > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
