I am now desperate. I spent some time with the tech support people at Milennia looking around on my computer. He could not solve the problem. He did try 7.5, and it returned the same error. He said there must be some sort of conflict on my computer, but he did not have a clue what it might be. He was very apologetic. He set my BitDefender antivirus software to Game Mode and thought that might do it, but no. The program actually opens, but the second I try to open a file, like the Sample file (and he also created a test file, but same thing), it returns the error. I used the program on this same Windows 7 computer not very long ago. The only programs I have installed since that time, according to my Control Panel, are Turbo Tax and Java and something called Microsoft Silverlight (I didn't actually install that--don't know what it is or where it came from). I uninstalled Java. No change.
He suggested that as long as I use this computer, I probably can't use Legacy. That doesn't make sense to me, as I used it on this very computer not long ago. He said the incompatibility issue is not that uncommon, and yet there is no "list" of known incompatible software. I feel totally stranded. Is there any way I can send my data file and have someone convert it to a gedcom so that I can open it in another family tree software program (like FTM or something)? Right now, I don't even think I can create a gedcom, can I? The tech support guy said he didn't think I could. Please help.... Barbara Sent from my iPad On Apr 10, 2013, at 12:43 PM, "Lee Bruch" <lbr...@nwlink.com> wrote: > Have you contacted Legacy support and had them look at your computer and > assist you working on it via the web? > Even though I understand quite a bit about technology I have found other > support services like that very helpful. > >> -----Original Message----- >> From: BK Ford [mailto:pastors...@gmail.com] >> Sent: Wednesday, April 10, 2013 10:33 AM >> To: LegacyUserGroup@LegacyUsers.com >> Subject: Re: [LegacyUG] Panic! >> >> Virginia, in order to use the MS Fixit program, do I uninstall >> everything first, delete the Legacy Folder on C, or at what point do I >> use this program? >> >> >> >> Sent from my iPad > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
