Hi Barbara, It's possible that someone is out there who could open your file and create a GEDCOM, but it would need to be someone with V6. (Or, maybe not....)
I know you want to stay with v6, but given the situation would you consider upgrading to v7? It's possible that v7 would run on your computer, when v6 wouldn't. Might I suggest downloading the free version of V7, and seeing if you can at least open the sample file on it with your current computer? As long as you have saved extra copies of your V6 files, it doesn't preclude eventually going back to v6, but it might at least allow you to access the data you need in the short run. There are two considerations. You would want to save an extra (maybe two) copies of your current v6 family files, because the 'working file' gets converted to a new format when it's opened in the new version of Legacy. That converted file can never be opened in V6. Also, I think there are issues (manageable, but certain things need to be done) with two versions of Legacy on the same computer, it might be safer to totally uninstall V6 before doing that. Paul Gray -----Original Message----- From: BK Ford [mailto:[email protected]] Sent: April-10-13 3:09 PM To: [email protected] Subject: Re: [LegacyUG] Panic! I am now desperate. I spent some time with the tech support people at Milennia looking around on my computer. He could not solve the problem. He did try 7.5, and it returned the same error. He said there must be some sort of conflict on my computer, but he did not have a clue what it might be. He was very apologetic. He set my BitDefender antivirus software to Game Mode and thought that might do it, but no. The program actually opens, but the second I try to open a file, like the Sample file (and he also created a test file, but same thing), it returns the error. I used the program on this same Windows 7 computer not very long ago. The only programs I have installed since that time, according to my Control Panel, are Turbo Tax and Java and something called Microsoft Silverlight (I didn't actually install that--don't know what it is or where it came from). I uninstalled Java. No change. He suggested that as long as I use this computer, I probably can't use Legacy. That doesn't make sense to me, as I used it on this very computer not long ago. He said the incompatibility issue is not that uncommon, and yet there is no "list" of known incompatible software. I feel totally stranded. Is there any way I can send my data file and have someone convert it to a gedcom so that I can open it in another family tree software program (like FTM or something)? Right now, I don't even think I can create a gedcom, can I? The tech support guy said he didn't think I could. Please help.... Barbara Sent from my iPad On Apr 10, 2013, at 12:43 PM, "Lee Bruch" <[email protected]> wrote: > Have you contacted Legacy support and had them look at your computer and > assist you working on it via the web? > Even though I understand quite a bit about technology I have found other > support services like that very helpful. > >> -----Original Message----- >> From: BK Ford [mailto:[email protected]] >> Sent: Wednesday, April 10, 2013 10:33 AM >> To: [email protected] >> Subject: Re: [LegacyUG] Panic! >> >> Virginia, in order to use the MS Fixit program, do I uninstall >> everything first, delete the Legacy Folder on C, or at what point do >> I use this program? >> >> >> >> Sent from my iPad > > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/[email protected]/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
